On hold duration measurement

[rajasekahr]

Need to add a field "onhold duration" to the incident form, this field should capture all the durations when the incident kept on hold.

Please suggest how to proceed with this requirement.

[Aman Kumar S]

What are you going to do with this data?

Attaching one relevant article, hope it helps:

https://community.servicenow.com/community?id=community_question&sys_id=cbd0b6c7db3cef08d58ea345ca961945