Need help with Client script on the incident table for Impact and Urgency fields ?

[Pooja Khatri]

Hello All ,

I have a requirement where in my Incident form there are two drop down fields - Impact and Urgency
in Impact the options are : 1 - widespread , 2 - significant , 3 - moderate , 4 - contained , 5 - isolated

and in Urgency we have option : High , Medium High , Normal

so for all the users other than the manager role , if the user selects and option of 1 - widespread in IMPACT it should hide the option for High in URGENCY and
if they select High in URGENCY it should hide the option of 1-widespread in IMPACT

and it should throw and alert message saying 'Only Managers are allowed to select values'

How can I implement this functionality ?

[Harish KM]

Hi @Pooja Khatri you would need 2 onchange client scripts.

1. onchange client script on Impact field

script:

    var userRole = g_user.hasRole('itil');// check manager role.here i am checking if loggedin user has itil role

   alert(userRole);

   var getImpact = newValue; // selected imact value

   if(!userRole && getImpact == 1) //impact value 1 for high

   {

alert(''Only Managers are allowed to select values');

    g_form.removeOption('urgency',1); // remove hight choice from Urgenct

   }

2. onChange client script on Urgency field

script:

    var userRole = g_user.hasRole('itil');// check manager role.here i am checking if loggedin user has itil role

   alert(userRole);

   var getUrgency = newValue; // selected urgency value

   if(!userRole && getUrgency == 1) //impact value 1 for high

   {

alert(''Only Managers are allowed to select values');

    g_form.removeOption('impact',1); // remove high choice from impact

   }

[Pooja Khatri]

Hi @Harish KM - I tried with the below script for impact field : 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

        return;

    }

    var userRole = g_user.hasRole('manager');

    alert(userRole);

    var getImpact = impact; // selected impact value

    if (getImpact == 1) //impact value 1 for high

    {

        alert('Only Managers are allowed to select values ');

            g_form.removeOption('urgency', 1);

        }

    }

but the script is not working and also it is giving me the below error on my incident form : 

[Harish KM]

Hi @Pooja Khatri 

var getImpact = newValue; //this should be newValue not impact

Or use below line

Var getImpact = g_form.getValue('impact');

[Pooja Khatri]

Hi @Harish KM - this did helped me and fixed the issue , but now I am facing just one issue if the urgency or Impact is changed from high to any other value back it is still hiding the options .

How can I fix this ?