Need help with Client script on the incident table for Impact and Urgency fields ?

[Pooja Khatri]

Hello All ,

I have a requirement where in my Incident form there are two drop down fields - Impact and Urgency
in Impact the options are : 1 - widespread , 2 - significant , 3 - moderate , 4 - contained , 5 - isolated

and in Urgency we have option : High , Medium High , Normal

so for all the users other than the manager role , if the user selects and option of 1 - widespread in IMPACT it should hide the option for High in URGENCY and
if they select High in URGENCY it should hide the option of 1-widespread in IMPACT

and it should throw and alert message saying 'Only Managers are allowed to select values'

How can I implement this functionality ?

[Harish KM]

Hi @Pooja Khatri share your script here let me correct it

[Pooja Khatri]

Hi @Harish KM - This is the script :

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

        return;

    }

    var userRole = g_user.hasRole('major_incident_manager');

    var getImpact = newValue; // selected impact value

    if (!userRole && getImpact == 1) //impact value 1 for high

    {

        g_form.removeOption('urgency', 1);

    }

else {

g_form.addOption('urgency', 1);

}

}

[Harish KM]

Hi @Pooja Khatri here is the correct script

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

        return;

    }

    var userRole = g_user.hasRole('major_incident_manager');

    alert(userRole);

    var getImpact = newValue; // selected impact value

    if (!userRole && getImpact == 1) //impact value 1 for high

    {

        alert("not Incident Manager");

        g_form.removeOption('urgency', 1);

    } else {

        g_form.addOption('urgency', 1,'1 - High',0); // added fieldname,choice value, sequence

    }

}

[Pooja Khatri]

Hi @Harish KM - this is not working out instead of showing the field values again it is adding one more field to the label which is not needed ? any other approach can I implement it that it would work successfully ?

[Harish KM]

Hi @Pooja Khatri can you share the script?