Need to call RITM Variable from a Client UI action

[anurag92]

Hi,

I am stuck in a tricky situation. I have a button on RITM form that opens a Service Catalog in a Dialog Window. I want variables in Window to be populated by variables of RITM.

UI Action is Client and has below code to get variables from RITM, but that does not work.

var z = current.variables.u_customer_name;

  var x = g_form.getValue('number');

var gr = new GlideRecord("sc_req_item");

gr.addQuery('number', y);

gr.query();

if (gr.next()) {

    y = gr.variables.u_customer_name;

}

z and y are returning Undefined values. Is there any other way to call RITM variables from UI action?

I did a lot of research on this, but couldn't find a solution.

The form looks like this:

[Gopinath Laksh1]

Hi Anuraj,

Can please provide more clarification on the script..

Customer name is reference field or just string. In the above code, the y denotes number or customer name because first you have used y as number then assigning it to a customer name.

Thanks

Gopinath L

[anurag92]

Hi,

Yes that's my bad, look at the updated (incomplete) code:

function cloneRequest() {

  //var z = current.variables.u_customer_name; //saving variable value using current

  var x = g_form.getValue('number');

var gr = new GlideRecord("sc_req_item");

gr.addQuery('number', x);

gr.query();

if (gr.next()) {

  var y = gr.variables.u_customer_name; //saving variable value using gliderecord object

}

var changeDialog = new GlideDialogForm('Catalog Form','com.glideapp.servicecatalog_cat_item_view');

  changeDialog.addParm('sysparm_id', 'bb19c616dba5220044e4fabdbf961924');

  changeDialog.setLoadCallback(function(iframeDoc) {

var dialogFrame = 'defaultView' in iframeDoc ? iframeDoc.defaultView : iframeDoc.parentWindow;

  var interval;

  var count = 0;

  interval = setInterval(function() {

  try {

  if (dialogFrame.g_form) {

  dialogFrame.g_form.setValue('u_customer_name',y); //setting value using y

  //dialogFrame.g_form.setValue('u_customer_name',x); // setting value using x

u_customer_name is a variable from RITM that has to be saved on pop-up window form.

[anurag92 · Accepted solution]

I figured this out. It's not possible to call variables directly from client UI action, so I had to use a GlideAjax to get the variable values.

[Ash41]

Hello, 

Can you help me out with the below script using GlideAjax? I'm trying to call the variable value for that but I'm not successful.

var a = new GlideRecord('sc_req_item');
a.addQuery('sitename','current.variable.sitename');
a.query();
while(a.next())
{
b = a.variable.sitename;
gs.print(b);
}