Need to create a chart to show logged versus resolved tickets for Service Desk agents. Can anyone help me on how to do this in ServiceNow?

luq
Kilo Contributor

I have received a requirement to create a chart to show logged versus resolved tickets for Service Desk agents. Can anyone help me on how to do this in ServiceNow? Can we do ts using normal reporting engine or do we need custom charts?

I prefer normal reporting engine as the requestor needs dates as a filter to be available for him, so that he can keep checking it for a particular time period.

1 ACCEPTED SOLUTION

here:


find_real_file.png


If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,Sushant Malsure

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9 REPLIES 9

sushantmalsure
Mega Sage
Mega Sage

need something like this?



find_real_file.png


If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,Sushant Malsure

I need Logged and resolved as bars and the axis should have agent names


is logged and resolved are state values of incident?


If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,Sushant Malsure

I need something like below.


find_real_file.png