Need to create an service account and provide read & write access for REST API

[Arun Prakash A1]

Need to create an service account and provide read & write access for REST API.

[Ankur Bawiskar]

Hi Arun,

you need to create a user and ensure it is active and not locked out; I don't think any role required to access REST API;

Since you want this user only for API purpose; ensure web service access only on user record is set to true.

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Arun Prakash A1]

Hi Ankur 1. I want the account to access incident table and make modifications to its fields. 2. Just creating an user and providing access will enable read & write for REST API?... can you please explain how does this work...

[Ankur Bawiskar]

Hi Arun,

I think no role is required to consume the REST API; but if that user doesn't have read/write access to incident table then that user cannot update the field values

Regards
Ankur

[Pradeep Sharma]

Hi Arun,

Give the service account user any roles necessary to perform the actions that will be carried out by the integration. For example, in addition to the various SOAP- and REST-related roles, it may be necessary to grant process-oriented roles, such as itil, depending on the nature of the integration.

https://docs.servicenow.com/bundle/madrid-application-development/page/integrate/inbound-rest/refere...

Please let me know if you have any questions.

- Pradeep Sharma