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Resolved! How to stop being redirected to the native platform, when trying to showcase the Problem Management Lifecycle in the Service Operations Workspace?

I am trying to showcase Problem Management in the Service Operations Workspace. However, when I create the problem, select save and then press 'Continue with Problem', It redirects me to the Native platform/Next Experience Unified Navigation? I just ...

Daniel R2 by Kilo Sage
  • 690 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to link tickets on forms

I have built a catalog item that has within the Flow the action to create a Standard Change. While everything is working as designed, we want the ability to show the Change Request ticket in the Related Lists on the RITM or Request form and the oppos...

terrieb by Tera Guru
  • 1707 Views
  • 8 replies
  • 0 helpfuls

Resolved! Actions Menu not showing

Hello I'm trying to update multiple incidents using the "Actions menu", however I can't seem to find it. Is there any way to add the actions menu? This is a new zboot OOTB instance on San Diego.  ThanksMatt 

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Matt34 by Tera Expert
  • 901 Views
  • 2 replies
  • 2 helpfuls

Duplicate mails are getting generated

Hi, Whenever the enhancement record is created and assigned to group mail need to be triggered which is working fine but suddenly 2 same mails are getting send to the recipients and i have checked the message id in the header part of the 2 same mails...

suuriya by Tera Contributor
  • 733 Views
  • 6 replies
  • 1 helpfuls

Data Pill showing backend value in flow designer.

Hi All, I am working on the flow designer. In Create Catalog Task action we have short description field. I have select some data pill in that but they are giving backend value. For example: Environment : dev but it should be Dev (Display value).  En...

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Brijmohan by Tera Contributor
  • 1290 Views
  • 3 replies
  • 0 helpfuls

Resolved! Advanced Work Assignment True Auto Assignment?

I've set up an Advance Work Assignment scenario--queue, service channel, etc for incoming incidents.  Works fine.  Looks pretty cool.  But, I find the auto assignment misleading in the documentation.  Yes, it automatically assigns the incident to a g...

ctsmith by Mega Sage
  • 2115 Views
  • 14 replies
  • 5 helpfuls

Resolved! Field values displayed on the form but list shows empty column

Hello all, I wonder if anyone can shed any light on the below issue ?Record update - I'm updating some records via transform maps, One of the field maps is using an IF statement (example below : This used to work fine but now when  i run my data in i...

Joshua13 by Giga Expert
  • 2207 Views
  • 4 replies
  • 3 helpfuls