Need to display a Dialog Box with Yes / No to Create Problem Ticket for All Priority 1 incidents

[vasant Cool]

The below Code has been created to Automatically create a Problem Ticket for all Priority 1 Incidents. But my requirement is a dialog Box to appear with Yes/No. If you click on Yes Pbm tickets gets created. Pls Help me where to insert the Yes/No code in the below give script.

-------------------------------------------------------------------------------------------------

(function executeRule(current, previous /*null when async*/) {
var short_description =current.getValue('short_description');
var gr= new GlideRecord('incident');

gr.addQuery("short_description", short_description);
gr.query();

var prob = new GlideRecord('problem');
while(gr.next()){
prob.short_description = current.short_description;
prob.impact = current.impact;
prob.urgency = current.urgency;
prob.company = current.company;
prob.setValue('location', current.location);
prob.setValue('cmdb_ci', current.cmdb_ci);
prob.setValue('u_vendor_company', current.u_vendor_name);
prob.setValue('u_vendor_ticket_number', current.u_vendor_ticket_number);

// prob.setCategory(current.category);
prob.setValue('u_category', current.category);

var sysID = prob.insert();
current.problem_id = sysID;
var mySysID = current.update(); // where is the mySysID being used??
}
var url = 'problem.do?sys_id=' + current.problem_id;

// gs.addInfoMessage("A Problem Ticket has been created " + prob.getValue('number'));

/* creating a URL link to the newly created Problem ticket */
gs.addInfoMessage('A Problem Ticket has been created: '+
"<a href='" + url + "'>" +
prob.getValue(prob.getDisplayName()) +
"</a>" + '.');

})(current, previous);

----------------------------------------------------------------------------------------------------------------

[Sanjay Bagri1]

Hi, please 

can you wruite this code for conformation box

 var txt;
    var r = confirm("You want to submit the record then please click on Ok Button otherwise Cancle");
    if (r == true) {
       txt = "OK Button";
    } else {
        return false;
}

Please mark it if it is helpful for you 

Thanks

[jaloftas]

You'd need to use a UI action for this. Ensure the client checkbox is checked and then write client side code to show standard JavaScript confirm prompt, this would then call server side script - though this would only give you an OK cancel option, not yes/no. Here is an example;

function confirmCreateProblem(){
   var response = confirm('Do you wish to create a Problem?');
   //If cancel is pressed or the dialog is closed the response is empty	
   if (!response){
      return;
   }
    gsftSubmit(null, g_form.getFormElement(), 'create_problem'); //MUST call the 'Action name' set in this UI Action
}

if (typeof window == 'undefined'){
	createProblem();
}

function createProblem(){
   //[ADD SERVER SIDE CODE TO CREATE PROBLEM RECORD]
   action.setRedirectURL(current);
}

You could achieve this with a bit more work by creating a UI page and then using GlideDialogWindow but that's quite a bit more work.

[manjusha]

Hi, Use confirm method and put message you want to add in it. It returns boolean value. So check value and then return true or false. Please mark correct or helpful based on impact. You have to write this code in on submit client script. Regards, Manjusha Bangale

[Ajaykumar1]

Hi Vasant,

Below code may be helpful, add more to it according to your requirement.

//Create an onSubmit Client Script
function onSubmit() {

var priority = g_form.getValue('priority');
if(priority == '1')
{
     var response = confirm("Do you want to create a Problem record ??");
     if(response)
  {
    var ga = new GlideAjax('u_Create_Problem_P1Incidents');//name of script include
ga.addParam('sysparm_name', 'insertProblem');//name of function on script include
ga.addParam('sysparm_inc_number', g_form.getValue('number'));//Pasing Current Incident number
ga.addParam('sysparm_short_description', g_form.getValue('short_description'));

//Similarly pass other fields to Script Include
  }

else
{
   return false;
}
}

------------------------------------------------------------------------------------

// Create a new Script Include
Name : u_Create_Problem_P1Incidents
Define a function in it as below

insertUserRecord: function(){
var inc_number = this.getParameter('sysparm_inc_number');
var short_description = this.getParameter('sysparm_short_description');

// Create a new Problem record
var gr = new GlideRecord('problem');
gr.initialize();
gr.short_description = short_description;

//Similarly set other fields

gr.insert();

Mark If Correct/Helpful.

Regards,
Ajay