Based on Catalog variable how to populate Multi-Row Variable set ?
i am having catalog variable is os type ,so if i select any value in os type automatically the multi row varaiable should be visible otherwise it should not visible.
Forum Posts
Response SLA triggering again and again, how to stop this
My Response SLA triggering again and again whenever the assigned to is empty. the Start and stop conditions are there is no reset condition set. How to stop Response SLA from re triggering after once it is completed.
Transfering of Business Elapsed Time should only come from in Progress SLAs of the same type
When an Incident's is assigned an SLA of the same type as one that is already assigned to the Incident and In Progress, the desired behaviour is:The Previous In-Progress SLA of the same type is cancelledThe new SLA is assigned, and any of the elapsed...
How to show zero if there is now P1 ticket on the report
HiI have created a time series report grouped by Priority. It is showing data if there are any related records and will not show it they aren't any. I want to show it as zero if there isn't any related record, how?And I dont understand why I am not a...
Resolved! Query on sysevent table in a Scheduled job with run as System Administrator returns incorrect value
when run this query returns different set of records, which upon checking on table shows that all the records with "name=impersonation.start" is returned.but when i run the same query with Run as my name(which also had admin role), it returns the cor...
The below script is triggering incorrect Events for notification .. how can I fix it ?
Hi All, I have written a business rule which is triggering multiple events in the single script , for every of the email notifications for request , task it is triggering event : normal_change.approval.inserted ... in ideal scenario , for isRequest ...
My user getting below error while fill up the exit interview survey.
Hi All,My user getting below error while fill up the exit interview survey.please let me know why this error is coming? what is reason behind this error.Thanks & RegardsKP
Specify whether the attachment is visible to the customer
Hello,Currently all attachments are displayed to the customer and the agent does not have the option to specify a particular attchment to be displayed to the customer or not. Work notes allow you to choose whether it is internal information or a comm...
How to hide a div tag in HTML template of shopping cart widget
Hi Team,I have a requirement that a particular division tag in HTML template of a widget should be displayed for a particular catalog item called "Whitelist IP".But for other catalog items the div tag should not be displayed.I am not sure how to proc...
To Fetch sys_id of the catalog item which is present in cart
Hi Team ,I would like to know what code should be written in the server script of widget to get the "sys_id" of the catalog item that is present in the cart.I have queried the sc_item_option table and i am trying to match the "cart_item" field with s...
How to add new 'Add' UI Action on agent workspace related list for case record.
Hello All,1] We have one requirement, On the Agent Workspace when we open any case[sn_customerservice_case] record then on the Problem related list problem we want to new Add ui action. 2] When we click on the Add ui action its shows the problem reco...
What is the use of isolate Script checkbox in client script?
Hello, What is the use of isolate Script checkbox in client script?
Resolved! in client script what is inherited and isolated script
in client script what is inherited and isolated script, what is the purpose and for what mainly we use it?
Resolved! Flow designer group manager approval - how to?
This seems like it should be insanely easy - but haven't found a matching article yet!We import a group from AD (LDAP) to SN.The group has a manager.I want to assign the manager an approval in Flow DesignerI have tried setting a dummy /hidden variabl...
Inactive users
Hi Experts,i want to show icon for inactive users next to caller field in incident caller field, in OnLoad on OnChange in both incident form and List view. Any help appreciated.Thanks.
