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Email notification is not triggering to CC

Hi All, I am having a  requirement to send the notification to contact person and cc to the manager.I have written an email script "cc_to_manager",  (function runMailScript(current, template, email, email_action, event) {    email.addAddress("cc", cu...

Renu9 by Tera Contributor
  • 511 Views
  • 7 replies
  • 0 helpfuls

Resolved! When to use which audit type?

Hi all,I'm exploring the possibilities of the Compliance module. When creating Certification templates we have the 3 options for audit-types: Desired State, Architecture Compliance and (regular) compliance.I've read the wiki and the docs but can't fi...

prussrobin by Tera Contributor
  • 2071 Views
  • 4 replies
  • 1 helpfuls

Incident

Hello , Can any one please help me on the below scenario.How to make short description on incident editable only for assignee group members, it should be non editable for all other users. Thanks in advance.

Resolved! flow designer - How to use subflow inputs in subflow script

Hi, I have created flow designer for one catalog item and using subflow in that . I am passing trigger requested item as input in subflow. How to use those input variables in catalog task description script. I want to use RITM's sys_id in subflow scr...

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Dynamic CI Groups and Change Conflicts

Hi, We are looking at using Dynamic CI Groups and Maintenance Schedules to help management of Patching Change Requests (Patch Tuesday).  We have 2 requirements related to this: The patching team currently have to manually add all the affected CIs to ...

Convert Attachment as Binary files.

Hi, Is it possible to convert service now attachment as binary files using script. If yes, can you share any test script? I've analysed Service now provide capability to convert base64 and bytes.  Regards, Suresh

ersureshbe by Giga Sage
  • 3768 Views
  • 11 replies
  • 2 helpfuls

Create TimeCard from RITM

Hi Team , I want to create a brand new entry in Time Card table when and RITM is submitted using Flow Designer , I have create a flow for RITM , I am planning to create a Subflow for creating Time Card entry , Kindly assist how can I achieve this req...

Community Alums by Community Alums  
  • 426 Views
  • 6 replies
  • 0 helpfuls

Cleaning up Dashboards - need help (delete a dashboard group)

We have built up a mess of dashboards (180 of them).  And people can see too many dashboards (e.g. like many of the system MID dashboards, or a bunch of CMDB dashboards they don't need, or test dashboards someone created).  It makes the system messy ...

jfranche by Tera Contributor
  • 4218 Views
  • 3 replies
  • 1 helpfuls

Location value mapping

Hello comunity,The location mapped to user profile is not the same as that of record present in service now for that location code. Let me give you background----We have this okta integration in place with service now, but what is happening is.....in...

Inquiry about Drag and Drop Attachments in Vancouver Update

Hello ServiceNow Community, I'm currently exploring the drag and drop attachments feature that came with the Vancouver update, and I'm interested in understanding more about the underlying code or configuration that enables this functionality.Example...

rafas_2703 by Tera Guru
  • 605 Views
  • 3 replies
  • 0 helpfuls