Hello Everyone, We have used "post a message" slack action in the flow, which will send the message into slack channel. However we need to add hyperlink into message. I tried many different ways which I found on community, but nothing is working all ...
Use Case: We recently received a request to enable the audit for proc_rec_slip_item tableResolutionGo to Dictionary Entries table.Search for the table name.Set the Audit field to 'true' for empty column name and type as Collection. Result For mor...
Hi , Phone number validation on form it should contains only numbers with - and + How can I achieve this one from regex? Thanks
getting below error in the incident form i have written on change client script, script is working fine but getting below error in the incident form the script is related to converting the phone number after user entered it will automatically convert...
I'm attempting to restrict the visibility of a catalog item with a user criteria script. I've followed the example given in this question Solved: How to restrict catalog item for user country - ServiceNow Community However the presence of the script ...
Hi folks, I'm looking to have a stop condition on an SLA based on the actual comment to the requester. It is my understanding (although please correct me if I'm wrong) that the default stop state for First Contact Resolution is when the request is as...
Is it possible to change the question value based on condition? For example, we've a catalog item wherein multiple variables available like:-service provider(multiple choice[a,b,c,d]).-request type(multiple choice--[x,y]).-account number(single line ...
I'm looking to use SLA Breakdowns on thousands of old records with older SLAs (all with metrics, etc., tracking assignment), but I can't figure out how to populate SLA Breakdowns with that old data. Is that even possible? Or do they only work with fu...
I'm trying to rearrange the steps in my flow but it's not allowing me to move it. It highlights my selection and when I drop it does nothing. All I see is a javascript:void(0) on the screen. What am I doing wrong?
Hi, please describe about SOFT & HARD allocations in Resource Management?
Hi all, Looking for a way to calculate the total cost on a RITM record. Quantity and price are OOB fields, but I have added a total cost field (u_total_cost). Simple multiplication needed: quantity x price = total cost. I can't believe this isn'...
Hi, I am learning about Contract Management and i was wondering what is the difference between Contract Expense Lines related list and Contract Rate card Expense line related list ?What are the uses cases when we should use rate card expense line and...
We are testing the Virtual Agent in our development instance. We have the chat working. Agents are able to receive chat requests and interact with the user. They are unable to access the response templates (/r ) though. They can access them if they ...
Hi All, I would like to request for a help. I would like to display contents of a HTML field( a custom field created ) from change form in email body. The ${field_name} does not work. Is there a way to achieve this. Thanks and RegardsSourabh
Hi All - After upgrading to Vancouver, In ACLS I observed there is local and existing. What does local and existing means. Is there any documentation for this. Thanks!