how to change application in updateset from global to scope
Hi, I captured some changes in updateset(global application) but i need those changes in scoped application updateset.how to change updateset application from global to scope.Please help.
Forum Posts
How do I auto-populate one variable field, based on the selection from another?
Hi There, I'm looking to auto populate a variable field on a catalog item, based on the choice selected on another variable from the same form. Please see below the variables and what i'm trying to achieve. Whatever is selected in 'What layer do y...
Add/Hide New button for creating additional Tasks from the RITM ticket
I am looking to find where the New button is been shown or hidden for SCTASKs from the RITM ticket. I have looked at List Control and see no limits Where else and how can I look for ACL or something to find what has been created to limit the abil...
Resolved! how to copy variable field on catalog task form to another field ?
how to copy variable field on catalog task form to another field ? i need to copy select from select a peripheral to the asset field , is it to use business rule ?
Notification email script is not populating email body when sent to some users.
Having issues where this email script is not populating the body of the email for some users. This is only happening in our production environment. Emails are beeing sent to all of the related users as intended but some users will have the body popul...
Records are missing in exported excel sheet
When user opens All HR case module, he can see all 150 HR case but when he export as excel some records are missing in exported excel sheet.
ITIL user not able to open Standard change Catalog.!!!!Please help very urgent!!!!
Hello All, Its a production issue.Can someone please help. ITIL user not able to open standard change catalog.They can view all other changes. I have checked the acl, module role, standard change catalog roole and didn't find any issue Can so...
Trigger Order Guides in Flow Designer
Is there an OOB way to trigger an Order Guide within Flow Designer? I'm looking for the same functionality as the 'Scriptable Order Guide' workflow action within Workflows, but in Flow. Do I need to create my own Flow Action and include a script step...
Info message displaying when we search with number in global search
Hi Team,When we search with number in global search and click enter then this error message is displayed.May i know why its came how to overcome it. Thank you.
How to remove a service portal from being default?
Hello experts, How to remove a service portal from being default? I have disabled the following option but the Portal is still show as the default to users I appreciate any recommendation.
Resolved! Copying Assigned to from SCTask to RITM Asssigned To
How can I copy the Assigned To value in SCTask to Assigned To in RITM?
Implement the notification(bell icon) & its menu in the employee center pro portal.
Hello, we would like to implement the notification(bell icon) & its menu in the employee center pro portal. Can some one please help us in understanding if there is any OOB widget that can be used, How can this be achieved? Is there any licensing imp...
Resolved! Cancel button on Record producer
There is a Cancel button on record producer which appears if we select the "Can cancel" checkbox.I want the user to be redirected to a certain link when the "Cancel" button has been clicked. So far I have been unable to find from where the code of th...
Resolved! SLA
Hi All, Kindly help to understand how SLA task should ideally be calculated for Problem tickets when a Problem gets reopened and reworked to provide fix. Thanks
While previewing caller from catalog item,show only specific fields instead of all
While previewing caller from catalog item,show only specific fields instead of all
