Hi all, I have two fields- user and manager.Ex user: system admin manager is Abel tutor and Abel tutor manager is abhraham lincoln.In user field(reference type) if we select system admin.Then in manager field it needs to populate system admin manager...
We have two fields- user , manager's manager.In user field - if we enter abel tutor name approval will trigger to Abel tutor manager.ex: abhraham lincoln (configured through flow)In manager's manager field- it should be trigger to abhraham lincoln m...
I'm creating a flow to send notifications on different different scenarios and now I'm stuck on to send notification to caller when additional comments are updated...How can I achieve this.Please help!
Hello ITSM experts,If you have answers to below questions handy, can you please answer I want to know if its already possible OOB or with OOB configurations, is it possible? (ofcouse aligning to ITIL) From INC, can we create PROBLEM?From INC, can we ...
Hi, I have 2 check box fields in my catalog item ANd i have flow designer with only 1 task but based on above check box field selected the task short description should be set " If "ABC" radio button is selected, set Task Short Description to "exampl...
We see value is using a name-value pair field to contain various attributes on change requests. Using this single field means we don't need to add several other custom fields. The challenge now is that there doesn't seem to be a way to query (in a ...
I have a varaible set( Requested by and Requested For), and a variable -LIst collector, based on Requested for , List collector needs to shortlist and requested for -Records should come. if i have a requested for not in variable set it was working fi...
Hi Team,We've seen this issue a few times this past year. Suddenly, the Favorites will be blank: Tried Refresh, Relog, Clear Cookies, and Reopen browser but they were still missing. Came back after 5-ish minutes. Any remedies or suggestions?Thanks,D...
I'm trying to update the Edit function on the Incidents Record screen for ITSM Mobile Agent.I've used Mobile App Builder to try adding a new data parameter for Impact to the Edit incident Action item and added it to the Field values for the parameter...
The OoB functionality to disable SN accounts if the corresponding AD user account is disabled works perfectly, except in our environment. Our current process is to move the accounts to another OU=disabled users. I looked at other options such as trac...
Hi,I have a phone number field which is phone number(E16) type when am giving alphabets it is accepting without throwing any validation error. Can anyone help me on this how should i restrict alpha numeric validation on E16 type.
We have two fields on form.User and manager's manager.If user is selected approval will go for user manager (configured using flow).And in manager's manager field it needs to autopopulate user manager>manager name.How to write client script for this.
Hi Community, I have a requirement, in catalog form there is list collector variable if i select 3 options then 3 ritms needs to be created under the request. How can we achieve this Thanks in advance
Hi all, We have a service desk team which is tracking issues on spreadsheet and we would like to onboard them into ServiceNow but the issue is that that they follow a non standard approach to document their issues. This means we have to create few cu...
Hello All, We have an end_time field on on_call_escalation table which is currently not populating the time. It is empty for many records. does anybody have any idea regarding this. I need to know how it works. How it populate the data because there ...
