Info Popup
Hello Experts, How to Add Info Popup, for Reference please check attachment. Thanks Srinu
Forum Posts
Need to populate parent record number and parent type in related record
Hi Community, I have a requirement there is a record producer called time project so once request is raised it will create a record in project table and this project record has child record called project phase (this child record created when parent ...
After clone from Prod to Dev, I am not able to see Email logs (sys_emails) table
HI Developers, Recently i did a clone activity from Prod to Dev, clone has been completed successfully. I have created few incidents and approval requests but emails logs are not showing in 'sys_email' table. After cloning in Dev instance email logs...
Resolved! Auto Populate Entire Location
Hello, I added a "Ship To Location" field to a catalog item, it auto-populates the requestor's location, but it does not automatically show the street address, city, state and zip code. Is there a way to get the requestor's full location address to ...
Resolved! Change Management Conflicts conditions
Hi, In the Documentation there is this paragraph : "Helps you to detect other scheduled changes that potentially conflict with the change based on a schedule or assignment. For example, if the same person is assigned to two or more changes at the sa...
Discovery set-up for Software discovery models
@Dr Atul G- LNG @Maik Skoddow @Community Alums @Ankur Bawiskar @Sandeep Rajput or anyone please provide the below steps to implement Discovery set-up for Software discovery models How to set-up the software discovery using SCCM Integration for SAM...
Deactivate standard change template from the standard change catalog
Hello Experts,I want to implement the below scenario.Deactivate standard change template from the standard change catalog if it has been not used in the last 3 months as there is no change associated to it. Please help to implement the above with the...
Trigger change notification incase all associated change task are closed
Hello Experts, I want to implement the scenario to trigger a remainder notification in every 5 days when all the change task associated with a change request has been closed.what would be best practice to implement the above scenario . Please help.
Additional details not visible to users with empty roles
Hi Team, We need to make additional details visible in esc portal to all users with empty roles, please suggest where we can check this, thank you.
Standard Change with Multiple CIs
Hi All, We are looking to create a standard change template for routine changes that don't require any approval, such as monthly server patching job. There would numerous CIs included in such a change. Is there an easy way to bring over the affecte...
Add Info message from UI page in Agent Workspace
Hello, we have UI action "Create task" on incident that opens UI page with mandatory fields. When user push OK, task is created and we use gs.addInfoMessage in the UI page to show information that the task was created. This works in classic UI, but n...
Inbound email flow
The email body looks like this:Assignment Team: Win_InfrastructureI would like to populate the assignment group. When I am trying to write the script in something like email.body, it is not taking the reference. Please suggest how to do it. I have m...
Catalog item in Appointment Booking Service Configuration
There is an catalog item field in Appointment Booking Service Configuration table. We are not able to insert/update Appointment Booking Service Configuration if that record producer is already using in other Appointment Booking Service COnfiguration ...
Dot walked fields are not displayed for the non-admin users until unless the form is submitted.
I have added a dot field - 'caller ID.Location' added to the Incident form. But the dot field is not being visible for non-admin users on the form until unless the field 'Caller Id' is populated. sys_user is the reference table for field caller ID. A...
Theme Builder issue
Hello, a few days ago I created a custom theme, but I also created a theme in "Theme builder", suddenly in the instance the selected theme stopped showing and now that I go to the part where the themes are selected, the variants no longer appearand w...
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