Hi all, I have small Requirement, How To populate RITM assignment group based on catalog task assignment group field, same groups populate in Ritm based on catalog task assignment group field. please Help me on this Thanks, Karishma.
Hi there, I hope someone can help advise and provide example script. I used the Email Script from Ankur on this post to create a new Email Script to get variables from a RITM into an Approval Notification. It works great except there is one case wh...
I have found cases where under the 'Impacted Services/CIs' related list it on Change populates non-service related CIs.We do have application services populating, but depending on the affected CI's added, it also pulls in CI's from:cmdb_ci_app_server...
Hi ExpertsGood day!I am new to ServiceNow. I got one requirement. In existing I have a transfer map data load on "u_swim" table through schedule imports daily at 8am.here my requirement is : I have to send a notification to "trai" team daily wheneve...
Hi all,I have created a flow in which trigger condition is - user record created or updated look up records - sys_id : record created/updated & user is activeUpdate user record - xyz field to true.So flow is working correc...
Hi Team, We are trying to create a child RITMs for one of the requirement, however show workflow link is missing. I have created business rule to populate the related links show workflow and show context but its not working. Before business rule on i...
I would like to see widgets similar to what is in place for incidents. would like to have one to show interactions assigned to their groups and one for those assigned to the individual.How I modify page? Please help
We want get data (insert/update records) from Event(sysevent) table to my custom table. Created BR on table is 'sysevent' and after insert/update BR. var oldRecord = new GlideRecord("sysevent"); oldRecord.addQuery('nameLIKElogin^ORnameLIKElogout'); ...
Hi experts,I have a specific requirement to establish a catalog item for requesting access to Microsoft Azure solely through an 'email invitation' method, without utilizing the 'Create user' action from the Microsoft Azure ID. I have successfully ach...
Hello,I have a requirement where I need to configure the "Number" field to change style when it's been updated and then change back to normal once the update has been seen by a user. I've configured a field style to make the "numbers" bold and to dis...
Hello, We have a catalog item where users can request help to set up AV equipment in a teaching room. We have added the "Additional assignee list" field to the catalog task that is part of the workflow (90% of the time these types of requests go to a...
Through some misadventure, earlier CMDB efforts have resulted in our original Business Service (cmdb_ci_service) table containing items that should be Application Services. The "Convert to Application Service" button is available, but in testing usin...
In all transparency, I am not great at scripting. I am using the scripting function in flow designer and I need help checking if my variables are null. if they are not null I would like the workflow to go to the next step. Below is where I started...
Good day team a specific user is facing this issue, when she wants to send an email via SNOW the email body disappear, we have verified her profile and roles and everything looks fine, also I have run some debugs as Business Rules and Security (ACL) ...
We have a simple Request FormBy selecting a Support Group - Approval is sent to the Group Manager. What we would like to do is on the RITM Level, if the Support Group was selected incorrectly, we would like to be able to change it, and have the Appro...
