Need to Populate Short description and description RITM variables on newly opened Change Request

[Indup]

HI guys,

There are two variables on RITM, Short Description & Description. If we open the RITM, in the related lists there is Change Request tab. So once we go to that Change Request tab and click new, it will give 3 options Normal, Standard and Emergency. Whatever we select, the change request form gets open. Then in that Change form i want to populate Short Description and Description fields with the values of Short Description and Description of RITM variables. FOr that i have written a BR and its not working. Can someone correct my code plz

my BR:

Table: sc_req_item

after-->insert

Script:

var a = new GlideRecord('change_request');
a.initialize();
a.get(current.sys_id);
a.short_description = current.variables.short_description;
a.description = current.variables.description;
a.insert();

Regards,

Indup

[Indup]

So, if i create a reference field (u_ritm) on Change Request, then i need to pass the RITM number to that field. So using BR i can do that right? And using the before insert BR, can i populate all the three? RITM, SD and Description?

And as i mentioned, can i do this once i click the New button of change request?

Regards,

Indup

[Ankur Bawiskar]

Hi,

Once you create new Field on CHG u_ritm

Then you click New on CHG in the related list RITM field will be auto-populated

Now you just need to use before insert BR on change_request and fetch the field/variable values using this Reference field.

BR Condition: current.u_ritm != ''

Script:

(function executeRule(current, previous /*null when async*/) {

    // Add your code here

current.short_description = current.u_ritm.short_description;

current.description = current.u_ritm.description;

// OR

current.short_description = current.u_ritm.variables.variable1;

current.description = current.u_ritm.variables.variable2;

})(current, previous);

Regards
Ankur

[Indup]

Ankur,

I ordered a cat item and when i click New button for CHange Requests on RITM related lists, It is showing Standard, Normal, Emergency links. SO i clikced on Normal, then a new change form got opened but the RITM number is not populating in u_ritm field

Regards,

Indup

[Ankur Bawiskar]

Hi,

Ideally it should take to new form and not interceptor

If this setup is in your personal instance and you are ok to share details url and some admin credentials then share here -> ankurb.snow@gmail.com

Regards
Ankur

[Indup]

Sure Ankur