How to Skip Service Catalog Approval if Manager is opening a Request Item?

[Naresh_5120]

I am working to modify our existing on-boarding Catalog form. Here on our form we have field called "Manager (Employee's direct supervisor).

What I am  looking for  is when a manger himself is opening a request then it should skip the Service Catalog Approval process and create a task , Otherwise if request is opened by someone else it should trigger approval process to manager mentioned in "Manager " field. In order to achieve this i have tried below mention script but somehow it skipping the approval in both scenario, when raised by manager or by others.

answer = ifScript();

function ifScript() {

var manager = current.variables.nh_manager;

var openedBy = current.opened_by;

if (manager == openedBy) {

return 'yes';

} else{

return 'no';

}

}

 On - Boarding form example

Variable name of Manager field

Can anyone help what I am missing to achieve the desired results. I am new to ServiceNow so my scripting not that advance.

Thanks & Regards,

Naresh 

[Brian Bouchard]

Hi Naresh - Try putting some log messaged in your script, then checking System Logs for the output.  You can easily do something like the following to get a better idea of what might be going wrong. in the system Log look for messages starting with TMP to see what you're getting for values in those fields.

answer = ifScript();

function ifScript() {
  var manager = current.variables.nh_manager;
  var openedBy = current.opened_by;
  
  gs.log('TMP - MANAGER: ' +manager);
  gs.log('TMP - OPENED BY: ' +openedBy);

  if (manager == openedBy) {
    return 'yes';
  } else{
    return 'no';
  }
}

[Naresh_5120]

Hi Brian,

Thank you for your quick response.I have tried the suggested steps and found the systems longs as mention below. It looks like does not have any value.

[Brian Bouchard]

hi Naresh - It looks like the values are there. They are the sys_ids of the 2 fields.

You might try moving your variable declaration before the function

var manager = current.variables.nh_manager;
var openedBy = current.opened_by;

answer = ifScript();

function ifScript() {

  if (manager == openedBy) {
    return 'yes';
  } else{
    return 'no';
  }
}

and/or converting the values to a string:

var manager = current.variables.nh_manager.toString();
var openedBy = current.opened_by.toString();

answer = ifScript();

function ifScript() {

  if (manager == openedBy) {
    return 'yes';
  } else{
    return 'no';
  }
}

[Prateek kumar]

Try this

answer = ifScript();
function ifScript() {
var manager = current.variables.nh_manager.toString();
var openedBy = current.variables.opened_by.toString();
if (manager == openedBy) {
return 'yes';
} else{
return 'no';
}
}