Requirement is that on the based of category whenever the user selects A,B info message should display like this" Please click here to review a Knowledge article that may assist resolving your issue. (K1)". and also user must be able to access hyper...
When I click on close task it suddenly makes close notes mandatory how can I achieve that.
I'm writing this transform script to take a .csv data source which includes data in from 1 to 12 pairs of columns, and map to a multi-row variable set on a catalog item using the Cart API. The data's general format is ... ColA, ColB, ColC, ColD1, Co...
When user creating an incident through get help ,if "double space" is provided at the end of the sentence in the field "Please provide more details so we can quickly solve your problem" .The special characters" " are added to that comment in the...
Good evening dear Community, I need help and advice regarding Virtual Agent. On the account I work, we implemented VA on Rome instance, and we have the Virtual Analytics dashboard (the out-of-the-box) but I need more insight. I would like to know ho...
How to display Bold style comments to caller.
In one of my requirement, the conditions I need to keep is exceeding the size of the condition text field in UI action. What is the solution for this other than changing the size of condition field
What is Global in client script ?
Is there is anyways to stop execution of businesses rules if the update Is happen from another business rules. Tried setworkflow(false) in before business rules. But it's triggering after update business rules matching the update conditions.
Hello All, Incident Survey should get triggered when incident is resolved Please let me know how to do it Regards Keval
Incident is assigned to me with high priority so that form is broken in prod after making changes. Incident is creating to find the root cause.
I want to know what role should be assigned to the agent in order to work and close the incidents, requests, requested items, catalog tasks etc
I am not able to see a mail is sent to the caller once an incident is created/update in the activity stream on Incident form
We have a created a new state in problem table and that state is not showing in the flow formatter. How a newly created state will appear in the formatter Wanted to add a new state between Root Cause Analysis and Fix in Progress
I want to know how to assign a incident to a group automatically when it is created
