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Calling script include in ACL

Hi All,   I have a requirement of create a customized table with two fields called User(abc) and CMDB CI Class(windows) We need to write a function in script include that only user and class matching we should return true, Else it should look return ...

Rajamouly by Tera Expert
  • 1972 Views
  • 7 replies
  • 0 helpfuls

Unable to add an attachment using background script

Hi service now proffessionals,                          Iam trying to add an attachment to an closed incident via background scripts but iam unable to add , below is the script im using to add . can you please suggest if this script is right or any m...

ghouse by Tera Contributor
  • 816 Views
  • 2 replies
  • 0 helpfuls

Resolved! Retroactive SLA doesn't run unless using "Repair SLA"

Hi, I have defined an SLA that's not starting as expected. Is this possibly because I'm using dot-walked fields? Or because it has retroactive start? If I use the "Repair SLAs" functionality by Related Links, the SLA starts as expected. And, if this...

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Bastian_E by Tera Expert
  • 804 Views
  • 2 replies
  • 1 helpfuls

Resolved! Review button visibility on Change request

Hi all, On the three types of change request (Normal, Standard, Emergency), I want to make Review button to be visible on the form only when all the corresponding change tasks are closed. Can someone let me know how can we achieve this?   Regards, Pa...

Pallavi65 by Tera Contributor
  • 1320 Views
  • 8 replies
  • 1 helpfuls

RITM under the related list

Hi Team, I have a below requirement. Please let me know , will this achievable , if yes pls let me know the solution The catalog item that we are requesting through the related link on a incident form or any other particular form , that request needs...

Rahul84 by Tera Contributor
  • 873 Views
  • 5 replies
  • 0 helpfuls