Need to Populate Short description and description RITM variables on newly opened Change Request

[Indup]

HI guys,

There are two variables on RITM, Short Description & Description. If we open the RITM, in the related lists there is Change Request tab. So once we go to that Change Request tab and click new, it will give 3 options Normal, Standard and Emergency. Whatever we select, the change request form gets open. Then in that Change form i want to populate Short Description and Description fields with the values of Short Description and Description of RITM variables. FOr that i have written a BR and its not working. Can someone correct my code plz

my BR:

Table: sc_req_item

after-->insert

Script:

var a = new GlideRecord('change_request');
a.initialize();
a.get(current.sys_id);
a.short_description = current.variables.short_description;
a.description = current.variables.description;
a.insert();

Regards,

Indup

[Ankur Bawiskar]

Hi,

I have updated your existing BR

var gr = new GlideRecord('change_request');
    gr.initialize();
    gr.u_requested_item = current.sys_id;
    gr.short_description = current.variables.u_short_description;
    gr.description = current.variables.u_description;
    gr.insert();

I was not able to check how the New button is taking to the interceptor page

I created another BR before insert. check if that helps

Regards
Ankur

[Indup]

Hello Ankur,

I have tried with Script Include and on Load CS on Change Request table. Its not working anyway but is there any chance you could correct the code?

my SI:

onLoad CS on Change Request table:

[Ankur Bawiskar]

Hi,

use this to get the variable values while forming the json

gr.variables.u_short_description.getDisplayValue()

gr.variables.u_description.getDisplayValue()

Regards
Ankur

[Indup]

No Ankur,

I have given log message at SI side like

gs.log("SD is "+gr.variables.u_short_description.getDisplayValue());

this log message is not coming in the logs

Regards,

Indup

[Ankur Bawiskar]

Hi,

please check variable name is proper or not

Regards
Ankur