Need to update 'CI' and 'Service' via background script for a Closed record. I see the record is getting updated but CI and Service is not showing on the record.

[sbeginner]

Need to update 'CI' and 'Service' via background script for a Closed record. I see the record is getting updated but CI and Service are not showing on the record.

I am using the below script:

var grchange = new GlideRecord('incident');
grchange.addQuery('sys_id','96380daf8760511066d4766acebb3516');
grchange.query();
if(grchange.next()){
grchange.cmdb_ci = 'ABC';

grchange.business_service = 'XYZ';
grchange.setWorkflow(false);
grchange.update();

}

[Harish KM · Accepted solution]

Hi cmdb_ci  and  business_service  are reference fields you need to set using displayvalue since your passign the name.

try the below

var grchange = new GlideRecord('incident');
grchange.addQuery('sys_id','3c7808621bc5511009ad9758b04bcbe3');
grchange.query();
if(grchange.next()){
grchange.setDisplayValue('business_service','SAP Enterprise Services'); 
grchange.setDisplayValue('cmdb_ci','*BOW-IBM');
grchange.setWorkflow(false);
grchange.update();

}

[sbeginner]

Thanks a Harish it work.