When state is new , it shows the Add button in related list
But when state is closed , it does not show the Add button on related list
Is there any way to show Add button in related list when state is closed
2 ACCEPTED SOLUTIONS
HI @Asha Pathak after checking itseems OOB servicenow you cannot add a CI to the closed records, we would need to do a changes to the OOB script include AssociateCIToTask.
Modified script:
script include: AssociateCIToTask
function to modify: _isValidTask
_isValidTask: function(id) {
var gr = new GlideRecord('task');
//return gr.get(id) && gr.active; // need to remove gr.active here to add Ci
gs.info("ID==>"+ gr.get(id));
return gr.get(id);
},
After modifying the above function CI gets added to the closed records
Hi @Asha Pathak right click over there under affected ci related list and go to UI Action and open the UI action "ADD" and share the conditions to me
