I wanted to know how many ways there are to set the short description via catalog item variables. We are troubleshooting a catalog item and trying to find how short description value getting set by select box type variable, not able to find the confi...
I want to lear regarding to AD group what is AD group?what is Okta ?service Now plugging in AD grouphow we can configure and do integration with AD group how to write midserver scriptso can you suggest me any youtube video or documentations
Team , I need to implement Lead time of Normal change request ....I am not aware of the Process ..where to go and implement it ...at what condition we can implement lead time in change request. Much thanks for your help!
Integration requires certain phases to follow in proper way. Example : Assessment Phase: Understanding Requirements: Meet with the project stakeholders to gather detailed requirements about the integration. Understand the specific goals, function...
Hi All, When a contract is created with a past start date and a future end date, the contract becomes active as expected. However, upon clicking the "Adjust" button and changing both the start date and end date to future dates, the contract state rem...
Hi Team, Change Report Issue - Interactive Filter - Reference - Multiple - Selected items not visible due to text colour Example used: Out of box interactive Filter: Reference >> Change Assignment Group - Multiple Issue details: when you select multi...
Hello All, We are getting errors in Transform History. Please check the error details in the below screenshots.It is showing "State as Complete with Errors".Error Message:Error Message: {"cmdb_key_value":{"incomplete":4},"cmdb_ci_db_instance":{"incom...
Hi All, We are exploring Change approval policies and so far we have observed that we can configure the approvals dynamically based on the inputs and conditions added. One limitation we observed is that we can either Run all decisions or First decisi...
Hello Everyone, I have a date field where I don't want to allow the date field to enter any characters or numbers in the record producer. Can anyone help me in achieving this.
When a risk assessment is submitted in a change request form and If the score of the assessment is 21 or higher then the Field should be set to TRUE. Can anyone help me on this?
Hello All, I enabled Change request Task notification in my instance. I want to modify the content in notitication body.But i didn't see HTML script in notification under Body. It is emplty.How can i view Out of the box notitification body script t...
Hi All, I have requirement to get the URL if I click on the menu. I can able to get the base url using glide.servlet,uri but need full url. Based on that I can able to write condition. Can anyone please help me?
Hi, I have a requirement i have a reference field referenced to user table . I want to filter the users who are the member of a particular group. means the list should show the members who are in a particular group so that the user can select from o...
Hi all, I have small Requirement, How To populate RITM assignment group based on catalog task assignment group field, same groups populate in Ritm based on catalog task assignment group field. please Help me on this Thanks, Karishma.
We are trying to move to more out of the box technology and best practices for ITSM. Currently, our analysts add a large group to the "Additional Assignee" field. We want to move into creating incident tasks to create clearer ownership and to focus o...
