ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Custom filters can't be seen by fulfillers.

Hi All, I created some custom ticket filters. All admins are able to see this, unfortunately, anyone with the itil role cannot. This was a global change. Is there a way to ensure everyone can see these?  What I and other admins can see:   What someon...

dmarinos_0-1724079985323.png dmarinos_1-1724080052227.png
dmarinos by Tera Expert
  • 1160 Views
  • 5 replies
  • 1 helpfuls

Translate knowledge article in user preference language

Hi community,I want to make the knowledge artcile in service portal translated in user preference language for exemple if an end user select french in his profil languge the knowledge article should become in french language.How to do this?

Update the list-type field for multiple records using a fix script.

  Certainly! Here's a revised version of the sentence for clarity:Hello everyone,I have a requirement for my project: I need to update 350 records in the "user group" table. Specifically, there is a field called "Type" (which is a list-type field) th...

Community Alums by Community Alums  
  • 1499 Views
  • 9 replies
  • 1 helpfuls

Tasks without RITMs

What's the best practice in terms of usage (mainly creation) of Tasks ? Basically trying to ask if we should even allow Users (ITIL licensed who have SNOW native access) to create   

dovan1 by Tera Contributor
  • 704 Views
  • 2 replies
  • 0 helpfuls

Resolved! How map data from servicenow to snowflakes

Hi Team, I want to transfer my servicenow table data to snow flakes table. the column will be the same in both side. Can you guys help me with some suggestions/documentation? ThanksGM

Mohan22 by Tera Expert
  • 2555 Views
  • 3 replies
  • 0 helpfuls

Resolved! reporting issue

Teamwhat could be the reason customer is getting blank reports?even i  checked conditions and every thing is fine 

pramn by Kilo Sage
  • 887 Views
  • 5 replies
  • 0 helpfuls

Description issue.

Hi Team, Description field is getting deleted after saving in the change request, how to resolve this issue.  Thanks Vyanktesh

VyankteshK by Tera Contributor
  • 834 Views
  • 4 replies
  • 0 helpfuls

Resolved! Service Operation workspace

Hi all, I have been trying to update the "Incidents assigned to me" donut on the Service Operations Workspace to not show resolved incidents, I see that in the data source it references "@state.incAssignedDonut.datasource" Metric label "@STate.incAss...

EfrenT_Marti1_0-1670880524301.png EfrenT_Marti1_1-1670880604045.png EfrenT_Marti1_3-1670881149240.png