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How to stop SLA without removing setworkflow(false)

Hi Team,We have a requirement to put on "On-Hold" state of demand records. We have return background script to update the state into on-hold. Script:- Var gr = new GlideRecord("dmn_demand");gr.addEncodedQuery("sys_class_name=dmn_demand^numberINDMND.....

thaduri sai by Tera Contributor
  • 291 Views
  • 2 replies
  • 0 helpfuls

Resource exchange request fails

Steps to reproduce:1. access to instanceA.service-now.com to one sys_certificate.2. Click on Validate Stores/Certificates3. result is Valid pkcs12_key_store4. Export record as xml then import on instance b.5. go to record on instance b.6. Click on Va...

Delete Duplicate records of CI's(computer)

Hi, I need to delete duplicates of cmdb_ci_computer. It is having large number of records. But The difficult part is I don't know the unique column to identify. Because the name of the CI having many serial numbers, IP address etc...As the name also ...

Schedule a Meeting Using Catalog Item variables

Hi Everyone ,I am trying to schedule / block a time in users calendar which they have submitted via catalog Item.The challenge here is we need to make start and end time in the following format DTSTART:20220304T055406Z & DTEND:20220304T062406Z in the...

Vignesh8 by Tera Contributor
  • 746 Views
  • 3 replies
  • 0 helpfuls

How to remove HTML Tags

Hi Team, I need to copy the html field to another table with string field. It copies but with HTML tags and I have around 20k records . Please help how can I remove the HTML tags. Thanks.  Thanks,Karan

KARAN24 by Tera Contributor
  • 3348 Views
  • 4 replies
  • 2 helpfuls

Resolved! Subject line for an approval email

I have a request that requires approval.  There is an email that is created upon submission of the request.  In the subject line of the email the short description and the user who the request is for should be displayed.  This is what I have in the s...

Christian22A by Tera Contributor
  • 1769 Views
  • 5 replies
  • 1 helpfuls

On Select Reference field variable & populate select box variable

Hello Team, We have Reference variable in a Catalog form, when reference value is selected then auto populate the select box variable with the corresponding pairs as shown below:-Reference VarSelect box VarAS1041APACAS1039APACAS1149EMEAAS1057EMEABS10...

Km Sh by Tera Contributor
  • 439 Views
  • 5 replies
  • 0 helpfuls

Question and Answer (Marked Answers) Solution in SNOW

Hello, I am curious if ServiceNow offers a Question and Answer feature similar to what is available in this SNOW Community site? I did a search in the community, but all that comes up are answers about this Community Site. I desperately want a soluti...

bartonj32 by Tera Contributor
  • 2401 Views
  • 4 replies
  • 1 helpfuls