Non admin users not able to see inactive users
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‎01-11-2018 08:21 AM
We have a request to access terminated users but in our system it makes them not active, which causing the end users without roles not being able to search for them. I made a filter for one module to say Active = true or active = false. I can see it fine but when someone else tries it doesnt work. I just need to it to work for just this catalog item. Is there an easy way of doing this?
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Service Catalog

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‎01-11-2018 08:23 AM
There is a business rule named - user query - that prevents users except admins from seeing inactive users. You would have to modify or inactive that rule.

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‎01-11-2018 08:29 AM
Hi Matt,
Business Rule
1. user query
2. Show active users to ITIL
are the ones responsible for the same.
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‎01-11-2018 08:39 AM
Is there a way to say, in the business rule to have only certain modules show active and inactive, not to have it show throughout the whole site. I have a workaround if that is the case but dont want to do that
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‎04-14-2022 07:08 AM