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Incident Communications Task - 'Send Updates' Link

On the Incident Communications Task form the 'Send Updates' UI action has a condition on it of 'new sn_comm_management.CommunicationManagementUtil().canSendUpdates(current)' .  In laymen's terms what is this wanting in order to evaluate to 'True' and...

leeneumann by Tera Contributor
  • 1379 Views
  • 5 replies
  • 1 helpfuls

Resolved! Write ACL on table level

cmdb_ci_service table has 3 read ACLs, some users from CMDB does have write access to these table and other doesn't have write access. I am trying to find what ACls could have been given to CMDB group to have write access to the Business Service tabl...

Rick54 by Tera Expert
  • 4148 Views
  • 7 replies
  • 8 helpfuls

Resolved! Require at least 1 row on multi-row variable set

We are using a multi-row variable set on our catalog item and we need to require the user to enter at least 1 row before he can submit the catalog item. Any ideas for this?

JC S_ by Mega Guru
  • 2245 Views
  • 2 replies
  • 8 helpfuls

SLA Breach Time

Hi All, I am trying to get my head around this ticket. The ticket actually breached on 27/11/2017 at 15:18 on a 2 hour SLA. However the Breach time showed is incorrect:       INC0214656Date Time Opened27/11/201713:18:38Original Breach Time 27/11/201...

bvq1 by Giga Contributor
  • 11167 Views
  • 8 replies
  • 3 helpfuls

How do you import date fields from excel?

I've been sifting through the Importing articles on the wiki, and trying various settings, but I'm still not having any luck. I want to import a number of tasts and set the Opened date field.In excel, I've tried using various date formats, the Genera...

by  
  • 12609 Views
  • 29 replies
  • 3 helpfuls

Hide variable through onchange client script

Hello All,   I want to hide variable when selecting the request.I have written below client script but its not hiding if I select the value again   For example,If I select Add the application new application will come but when i select retire applica...

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salu by Mega Guru
  • 8864 Views
  • 5 replies
  • 3 helpfuls

Report for average incident resolution time

Hello all, good day! I am confuse with the table use for incident resolution time calculation, there is two way i see so far , but i am not sure which one i should use , which is correct one. Report 1: Table = Incident [incident]Aggregation = Average...

yandp by Tera Guru
  • 3543 Views
  • 4 replies
  • 0 helpfuls

Resolved! Recurring Incidents Report

Hello.  I want to create a report that should show me all incidents that have been created the last 31 days. Conditions should be, group by CI(Customer ID), and it should only show groups with 5 or more Incidents in them.  Anyone have any tips for me...

Change UI Action button label onLoad

Hello there! We have a UI action button called 'Close Task' on sc_task table. But just for one Catalog Item Task, I want this to be renamed as 'Close/Approve' (something like - if catalog item is xyz, then label should be 'close/approve' else remain ...

S_53 by Kilo Guru
  • 2611 Views
  • 2 replies
  • 0 helpfuls

Creating standard change template from workflow

Hi All, I wanted to create the standard change template from workflow. The workflow is triggering for one of the catalog item where all the required information are captured. I have created the below script to create standard change template and temp...

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shivaprasad3 by Kilo Contributor
  • 2159 Views
  • 10 replies
  • 1 helpfuls