We just went live this weekend with Service Now Istanbul (patch 6). This seems like a basic question, but I can't seem to find the answer in the Wiki or Docs, or searching this forum. How do I rename a standard change template? I see how to...
I can't find a specific reason why I need to add the Type = itil to a resolver group. I've been told that it allows the fulfiller to pick the group for assignment but unsure why there exists any other reason. I am asking because we have a Role & Orga...
Dear Kingston Users I have to hide the password value in single line text field in record producer, which was created from sys_user table (through "Add to service catalog"). Do you have any suggestion? Thanks in advance
Hi , I need to extract the last four digits of a number field ,irrespective of the identifiers. mean we dont have any option to split on the string like (" , _, -,) etc.just blindly need to extract last four characters of the string.how can we achiev...
I have a requirement to track all of the software assets of my organisation in ServiceNow. Right now, all of the software tracking happens on Excel sheets and obviously, it is a painful task for the System Admins to revisit Excel sheets, every now an...
I want to add attachment from email to target table (directly to paper-clip) using inbound or script include? can yoy plz suggest on this. Its an urgent requirement
Hi All,I have integrated LDAP with servicenow using mid server. After successful integration, I have tried to login with the LDAP password. But it is giving error "User name or password invalid. To reset your admin password click here. Please note t...
We are using the "Call" table/module for first tier triage in our organization...but we would like to be able to use an Email Client Template here and I'm having trouble getting it to work (be available) in the module (as a UI Action in the top right...
I'm hoping someone can point me in the right direction on this. We're currently on Istanbul.On any given Form, when you hover over a selection in a Choice drop-down a Hint will be displayed if it has been defined like so:However, when the same action...
Hi guys, there's a way to start a workflow from a portal widget? In particular, I'm using a custom button and a workflow should start when the button is pressed.Thanks, Giovanni
There doesn't seem to be a field on the table that would do so, but is this captured in system logs in a retrievable way or some other way?
There is an executive support queue for VIP Tickets. The requirement is to restrict these executive support ticekts from being seen by anyone except the Executive Support Group. So Incidents > All should show all tickets except those that are assigne...
Hello,I am unable to create a notification on the sys_approval table for my approvals being generated on a non-task table. Therefore I have a trigger on when to send these notifications and I can provide the information from the table they are appr...
I have create a table and module in SNOW Studio and kept table and mudule name is same as Guest. I can see the table in Table module in Application Navigator but when I try to search Guest table or Guest Module in service navigator then I do not see...
We have a catalog item which has variables like below 1) Category 2) Sub category 3) Type ( Incident / Service request) Based on Category & Sub category, type is decided If type is incident, I need to create an incident when the catalog item is subm...
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