Resolved! how to remove ootb priority and impact andd urgency from incident table /form/list view
How to remove ootb priority and impact and urgency and also below thing in red
Forum Posts
Automatically consuming a consumable via Request
I would like a consumable item be consumed and assigned automatically to the user when the hardware request (RITM) has been fulfilled and closed. Also I would like to reference that RITM record to that consumed record. Is there something built in OOB...
Resolved! CSV/Excel Data imports via HTTPS method
Hi All, I have read that we can import https files data into Servicenow from Data source. However, when I try to Load either https/http, I keep on getting Null records. Am I missing something here? Could someone please point me in right direction. Wh...
Resolved! How to Update existing Incident?
Hello Everyone!!! I need your guidance with one of the requirement. I've created an inbound action to create Incident for the Server Down notifications received from WhatsUp Gold tool. Is there any way I can update the existing incident when a partic...
Resolved! "Requested Attachment Does Not exist" on Service Portal
We have a Catalog Item that allows a user to download file from the sys_attachment table, complete, and attach back prior to submitting. The spreadsheet can be downloaded and *seemingly* attached to the record prior to submitting. Immediately after...
Resolved! How can I apply User Criteria in an Order Guide?
Good Day All, I saw few articles/questions here in Community about how to apply User Criteria in an Order Guide. I didn't see any answer. I am going to try again, and hoping someone has figured out a solution. Can I apply user criteria in an order g...
Placing a cmdb_ci table field to all related forms
Hi Friends, Can somebody please share your experience on below- I have a new field in cmdb_ci table. Now i need to place this new field on all the FORMS of different classes in relation to cmdb_ci e.g. Business Applications, Servers, Network etc....
CI Class Manager Module
Hello ServiceNow Community, I'm trying to grant access for our Asset Manager to the CI Class Manager module under Configuration. I added the role needed to the "CI Class Manager" module and they can now see the option on the left nav menu, bu...
How to display all Change records in Change Calendar?
How to display all Change records in Change Calendar? Currently, it is just displaying 1 Change Record. Any help is appreciated.
Resolved! Business Rules Setting Priority of incident default to High if the user is from a group
HI All, need to make priority high of any incident created by a set of people/group. But Data lookup is taking precedence in assigning the priority over business rule. Any idea how this can be implemented using business rule or any other method to do...
Resolved! Import FTP files through Mid Server
Hi All, I googled a lot to find out the solution for import FTP files through Mid sever into Snow but couldn't succeeded. I wonder, is this feasible from Snow? From Data Source, I tried to create one data source for FTP file. It never asked me for th...
Need help with date/time field converting to string
Hi, I have the below script include, my start date field is date/time field. With the below script, start date field output is being displayed as: MM - DD TIME - Year For example: 08-05 00:00:00- 2018 i need the output as: 08-05-2018 00:00:00 var sc_...
Using Workflow to set Due Date on Request Item from variable
We have a requirement to set the due date for certain items requested in our service catalog based on a user input field or 5 days from the opened date, whichever is greater. For this, I am trying to set the due date using a Relative Duration script ...
Resolved! sys_id glideAggregate
Hello all, Would anybody here possibly know a trick how to query a sys_id from assigned_to field when using GlideAggregate? (function executeRule(current, previous /*null when async*/) { //assigned to mi vrati sys_idvar ga = new GlideAggregate('in...
Resolved! Change Order Guide Variables After Submission
Hello Everyone, I have a specific need that I have not been able to find a solution for. We have an Order Guide for New User Onboarding. We have it set so our hiring managers fill out the Order Guide from the Service Portal, entering the user's name,...
