Not able to Link Incident closed tickets to Problem under related lists??

[Divya K1]

Hi,

Problem group members not able to link closed incidents under problem related lists///

when we navigate to any Problem ticket >> under related list >> Incident >> Click on Edit Button >> Add any Closed incident >> saving the form --- Closed incident not linking to the problem ticket

[Maik Skoddow]

Hi

I'm wondering about your "Edit..." button because I have a "Add" button in the same place. But apart from that it is actually not possible to link a closed incident to a problem. It is a OOTB behavior.

Kind regards
Maik

[Raj_Esh]

Hi Divya,

Even I don't see the Edit button on my instance within Problem Record.

Anyways, if you are trying to add "Closed" Incidents to the problem record, you may need to do some changes to OOTB; which is not recommended. 

Below links will helps you on "how to"

How to add closed incidents in the problem form related list incidents?

How can ITIL user(s) add 'Closed' Incidents to a Problem Record?

Hope this helps,

Raj