Not able to see dot walking field in list view

[Sruthi17]

Hi all

Please help me solve this

For SCTASK list view, in default view, as a admin, I want to add request.requested_for field

So, I went to configure list layout and added the dot walking field as shown below

hBut when I impersonate  few users, this requested for field is available in list view, but for some users the field is not available in the list view

For Peter, its available

For Per , its not available

Can anyone help me understand why this is happening?

[Jaspal Singh]

Since, those fields are on different table you need to dot-walk.

So, right click list header & then configure >> list layout & then add fields accordingly

[Sruthi17]

Yes I already did that. Please refer to the 1st screenshot

But few users are not able to see that dot walking field

[Jaspal Singh]

In that case click on the Gear icon to the column header & then do Reset To Default.

[Manohararuna]

Even after click on the Reset for columns option  also still user not able to see. is it necessary the itil role to see the those dot walking fields on list view.