Not getting the SSO login pager after enable multi provider SSO

[RPerala]

Hi, Initially we have installed OKTA plugin for SSO.That time it launches the SSO page directly.

Now we have upgraded the same instance   to Multi provider SSO.But we are seeing the servicenow login page instead of SSO login page.We need to click on external authentication link to go to SSO logon page.

How can we go to SSO logon page while launching.How to avoid the servicenow Logon page with external authentication link and want to see SSO login page after launching the URL in first instance itself.

Please suggest required changes.We are into Helsenki version.

[RPerala · Accepted solution]

I found solution ,Use the entire   IDP Record sys_id to configure the glide.authenticate.sso.redirect.idp

[agulati]

Hi Ravinder

We tried adding the value for glide.authenticate.sso.redirect.idp as the sys_id for the IdP record but are seeing the error

'IdP issuer found based on response: undefined'

Do you know if there is something else that needs to be changed. We are migrating from a custom single sign on to OKTA.

Thanks

Aman Gulati