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Resolved! Reporting on Business Service not used in a year

Hi, I am in the process of cleaning up my business services and looking to run a report to show me all business services that have not been used on an incident or task within the past 2 years.  I am struggling to do this with report builder. I am new...

Install Status is Installed

Hi, I am trying to create a cmdb_ci_service record but the Install Status is Installed always even if I selected the Install Status is In Stock while submitting the catalog request. What could be the issue?

GEN AI for ITSM

Hi Community, I am new to ServiceNow. Could you please help me with understanding that how and where we can use GEN AI in ServiceNow to make ITSM process better. Please help me if you all have any related docs as well. Thanks in advance! 

NishthaS by Tera Contributor
  • 1380 Views
  • 3 replies
  • 0 helpfuls

Resolved! Service Operation Workspace Tabs

Hi All, There are 3 tabs in SOW when you open the record. Overview, Details and related records now the Details and related records tabs are missing in workspace.  Any help is appreciated Thanks in advance  

Anoja by Mega Sage
  • 13831 Views
  • 21 replies
  • 9 helpfuls

Servicenow integration with amazon connect

Hi i have finished the setup process of servicenow integration with amazon connect chose the istm application for this, can someone tell me what should i do next to start testing or see how this actually works.  

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Multi-task RITMs..display workflow to agents?

Hello there! My scenario: Our IT teams are used to working with INC records that they reassign to another team when necessary. As well, most of our request items were built with only one SCTASK. We are finding that the teams have also reassigned thes...

Kristin J by Mega Sage
  • 815 Views
  • 3 replies
  • 1 helpfuls

Service Portal - Add preview button to the "Opened For" field

Hi All,This is for when users go to raise a Service request from service portal page , they select the catalogue item, they are then presented an option that states "opened for". This is where you are needing the preview/i option. please find below s...

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mohanmerava by Tera Contributor
  • 228 Views
  • 1 replies
  • 0 helpfuls

Request Translation Table

Hello, I want to translate an email notification, but when I click on “Request Translation” a record is created.  When I open the record it's read only and I can't edit it, nor can I see where I can approve it to see the translation.    Thanks.

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