The ask is that the most used Catalog Items be linked on the Service Portal under the "Examples" so we have quick shortcuts to them. The issue is that not all Catalog Items are accessible to everyone, some are limited per User Criteria. Is there a w...
For catalogue items, where line manager approval is there - approach all form owners and inform them that if line manager will not approve ticket within 3 Days, then approval will go line manager's manager which we are going to implement.Could you pr...
Hi community,Scenario:I’ve implemented a scheduled job that runs every 10 minutes. This job checks for incidents where the Assigned to field is empty. If it's empty, the job calls a Script Include that: 1. Checks for any active users in the correspon...
We are using Twilio integrated with servicenow for notify.We are in the middle of setting up a version of service desk assisted password reset (but really just for identity verification)I have it where the user can enroll with sms and get sent a text...
HiPlease help me with answer for the below scenario. Scenario: We have one mailbox (globalmailbox) to which mails will come from end user and vendors. Mail coming from end user to global mailbox, an incident should be created. Mail coming from vendor...
I was going throug documentation here : https://docs.servicenow.com/bundle/paris-platform-user-interface/page/use/using-forms/task/t_ConfigureTheEditOption.html and found about "reference float" but when I tried to uncheck and check it as listed here...
Hi, i am doing work on my instance and got notify to session expire you need to login, then i am login with my email and password and there is option request instance and i clicked, and i am able to used PDI but custom data which i was created is del...
Hi,In ATF i am getting mentioned warning even i clicked on add all errors to warning.Sometimes i am getting and sometimes i am not getting this kind of warning message. Can somebody will help me on how to fix this type of Warnings, even i clicked on...
I have hardware catalog item where we are using variable set(requested for, requested by, line manger etc) from sys_user table. But in the workflow, we need to use the data from different custom table for approval based on the department set of the r...
Hi,Below is the scheduled job script written to remove users from support groups not using itil license.// Define groups to exclude var excludedgrps = ['CMDB and ITSM Readers', 'Liberty Mutual Business Stakeholders']; // Query sys_user_has_role for ...
Hi,Can i move ATF test results from Dev environment to TEST please explain how is it possible. If i create a update set in Dev and created one ATF test script and once it is finished then i will move to TEST environment if i see the Results then Test...
Hi All, Please help me how to connect live agents as sn_customerservice.customer role user i have loggedin on CSM portal and trying to connect with agent through Chat. but all way it is showing no agent available . I have installed below 4-plugins : ...
Hi Folks, Following the upgrade to the Vancouver version of ServiceNow, we have observed that the "crypto module" is visible only in the DEV instance and not in the PROD and TEST environments. Upon reviewing community posts, we discovered that there...
With Yokohama or Zurich version of ServiceNow is SSP (/sp) going away and getting replaced with Employee Center (/esc)? Will ServiceNow continue to support SSP ?
Hi all, I'm looking to configure a survey that is sent to the Caller when an INC is closed. I want to enable the recipient of the email to click an emoji (or image or whatever) that is a hyperlink to their survey instance in Service Portal, however ...
