Client currently has custom functionality with Blackout Schedules to add "Approval Groups" and groups automatically added to approval workflow during the Authorized state.(those groups have the approver role)Client additionally wants to add USER appr...
Hi Team, We have a requirement to create multiple requests in service now based on a CSV file uploaded through catalog item form a in the service portal . We are using a Transform map with an onafter script to process the CSV File and create requests...
How to automatically set the incident to a closed state when a child incident is resolved or a problem is created?
The User is getting email even after the Ticket is closed.What changes should i do that it will not trigger when the ticket is closed.
Hi. I have a GlideAjax function within a client script. I need to test it, without having to replicate all the stuff via UI or browser. How can I test it? I couldn't figure a way for testing it via background script.
Hello,I'm working on a scoped application in ServiceNow and am encountering an issue when trying to access global tables, specifically when the user selects a source table (e.g., Incident). My goal is to use a Script Include to dynamically populate a...
Need to change position of Accordion Icon for Rich field type Text in Knowledge base form. For More Clarification Please Refer Attachment.
Hi, There is requirement to configure Global search for custom table record using its column which is abcID.If abcID is searched in Global search then as a result it should give abcID record.Can someone guide on how to implement this? What all thing...
Hi Experts, I have one requirement like "When I create a update set that name should be unique. Its not be same as existing update set. if existing and newly created update set is same need to notify while saving with error popup " Update set name ...
Hello Community, Is anyone able to help me with this issue? When I implement a list collector it only shows items 1-25 in SOW. The remaining items (8 of them) can only be selected if you search for them. Is there a way I can expand to it to more tha...
Hello Community, Is there a quick/OOTB way to implement mandatory knowledge articles to be attached or created in order for fulfillers to close records?
Did anyone having idea that why end activity is cancelled here? please advice
Hi Team,When we are excuting PO Scheduled Job it is inserting and updating ABC table and also it is creating new records in XYZ table We don't want to create in that XYZ table records because those are unnecessary records and those records also creat...
Hi All,I have created 1 catalog item in witch I have multiple category & sub category both are select box choice, in witch subcategory should populated based on category kindly let me know how to do it.Thanks & RegardsKP
We have a requirement to exclude all order guides from the Service Operations Workspace.Currently, the out-of-the-box functionality displays both catalog items and order guides when we click on the 'Create Request' UI action on the Interaction form i...
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