Resolved! Modify questions "Something is not working" Report an IT Issue order guide
Hello, Looking for the location to modify an order guide. I would like to remove the highlighted field. Any help is greatly appreciated
Forum Posts
How to edit the case_creation ui page after cloned
Hi, I want to do some changes on this ui page so have cloned the case_creation ui page but still the not able to edit due to "This item is read-only based on its protection policy."Can anyone please help on this how to edit this ui page, It will be u...
How to Dynamically Track Knowledge Article View Origins
Hi All,I have a requirement to track the origin of knowledge article views dynamically in the kb_use table.Key aspects of the requirement:The origin should include every possible location (e.g., Virtual Agent, Workspaces, HRSS My IT, Now Mobile, etc....
Major Incident Management Configuration
What role is required to access Major Incident Management Configuration (/now/sow-admin/major-incident-management)on Service Operations Workspace Admin Center?
Resolved! Decision Tree - Idea, Demand, Project, Request & Change
Hi all, Our client asked us to provide them with a "Decision Tree" for Idea, Demand, Project, Request & Change.Find attached an example that includes Problem and Incident given by them. Do we have something similar produced by ServiceNow for the topi...
Resolved! I am not upload the cost values using transform msp.
Hello Experts, I am tring to the load the data of cost using transform map in tco module, but cost value is empty. Cost field type is fx currency. Could you help in this case.
Resolved! Update Work Notes of a HR Case through Fix Script
Hi Everyone ,I am trying to close some old cases through a Fix script without triggering Notifications to Opened for, Subject Person and Approvers with the below script.var hrc = new GlideRecord('sn_hr_core_case');hrc.addQuery('number', 'HRC0044626')...
How to archive group approvals for RITM
Hello,I have an archive rule set up on RITM(sc_req_item) and i'm able to archive related records as well like (SLA. sysapproval_approver....) but not able to archive sysapproval_group approval records, is their any process available whenever RITM arc...
Configuration items 79
Which tool is used for creating dependencies between configuration items in CMDB.?
DOM Manipulation
I know DOM Manipulation is not recommended by servicenow but we need a solution whenever a link is clicked we need to validate if it is already clicked or not? Requirement: There is a link which if it is not clicked then we need to show an alert and ...
How can I make reference fields to list collector type of field where these fields are dependent on
Hello Team,I have an existing Catalog Item which is having a variable set added to it & it opens a new form within this catalog item:1.Test1 (Reference Field)2.Test 2 (Reference Field)3.Test 3 (Reference Field)4.Test 4 (Reference Field)5.Test 5 (Refe...
Resolved! Walk Up Experience 'Location Queue' Record Not Visible on Walk Up Portal - Paris
Hi All, I have installed Walk up Plugin on my client's Paris ServiceNow Dev Instance. I have loaded the demo data as well. When I have opened walk up portal (/walkup) by impersonating Walk User then I am only able to see Locations that came as part o...
Is it possible to only choose certain fields in a gliderecord query?
I was attempting to do some research on how to optimize a GlideRecord query. ChatGPT said that when I run:grIncident.query(); while (grIncident.next()) {}then all of the record fields are returned in the query and all of those data points are loaded...
Changing Banner background Color
Just did a clone down from Prod to Test instance and the banner colors on the Test instance changed to the Prod instance.I changed the sys properties Basic Configuration UI16 and the CSS files, but nothing is changing. Is there a step I am missing. ...
Need a report
Hi ServiceNow Team,I have a requirement to create a report on sysapproval_approver table for only RITM's(sc_req_item) records where I can be able to see the request variable information as well, like if we have one request for "Request for ServiceNow...