Hi guys,
Does anyone have a good solution not to send a "update" e-mail to the customer, when a request item is closed.
As they then get a closed notification with the comments.
The only option I see is not to send if state i one of the closed.
But if I do it that way, then a person could comment on a request item, which is closed, without the user ever being notified. Which isn't a viable solution either.
Let me know if you have a good solution, thanks.
Regards
Alexander
