Notification is not getting triggered on problem task form

[jack33]

I have written a notification on problem task table when record inserted or updated.And added condition when problem.priority = critical or high notification should be triggered to 'ABC' group(in the group field selected one group)

Notification is not getting triggred but if i remove condition problem.priority = critical or high ,it is getting triggered.

Problem and problem task both are having critical priority

Thank you for help

[jack33]

Issue has been solved. I was taking wrong field to refer problem. Correct field is Parent on problem task which refer problem.

Added condition parent.priority is high/critical

[Ankur Bawiskar]

@jack33 

are you sure the problem task for which you are testing has the Problem->Priority = Critical or High?

are you sure the problem task for which you are testing has Problem field populated?

If both the above are valid then it should work fine

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jack33]

are you sure the problem task for which you are testing has the Problem->Priority = Critical or High? >>Yes

are you sure the problem task for which you are testing has Problem field populated? >> Yes

Still not working