Notification is not getting triggered.
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‎01-03-2021 08:39 PM
Hi All,
I have come across an issue and I'm not able to find the root cause of that. Stating the problem below, any assistance is appreciated.
Issue: I am working in a scoped application. Wherein I have two tables one table is extended from the task table (Naming Table "A") and other table is a standalone table (Naming Table "B"). I have written a scheduled job and through an event I am triggering a notification. The issue that I'm facing is when I am trying to get a notification triggered from table "A" through an event the notification is getting triggered but in case of table "B" it is not getting triggered. For table "B" If I change the send when condition to "Record Inserted or Updated" then it triggers a notification.
Any suggestions would be helpful!
Thanks in advance.
Regards,
Madhumita
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‎01-03-2021 09:05 PM
Hi,
Your email notification and event are on which tables?
refer below links for help for parent child notification
Child table not triggering notifications that are no the parent table
How to trigger parent table notifications to child table to
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎01-03-2021 10:24 PM
Hi Ankur,
To answer your question: My event and notification both are on same table. And that table is a standalone table in our application.
So , the notification which I'm trying to trigger is not a child table.
Regards,
Madhumita
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‎01-03-2021 10:47 PM
Hi,
So the notification is on parent table or child table(Table A)
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎01-04-2021 02:08 AM
Hi,
It's a standalone table in non-global domain.
Regards,
Madhumita