Resolved! regarding which inbound action will run first
Hi, i have question, if i have 2 inbound actions running on same table(incident), then which one will run first, means how to decide the order which one will run first when triigered at a time.
Forum Posts
Resolved! Getting Permission Denied while trying to import xml to the Table : sys_atf_whitelist . Any reason why? I do have admin
Getting Permission Denied while trying to import xml to the Table : sys_atf_whitelist . Any reason why? I do have admin
Resolved! Related list should be shown on load of the form, without saving/submitting it
Hello, we have requirement in our custom app to display a related list on the form right when it loads, not after you submit it. Reason for that is, that the record in question can be closed depending on values selected in the form when submitting it...
Refresh/Reload the page automatically
I'm having trouble with the portal. When I click the reopen button, a popup window with a submit and cancel button appears. The cancel button works, but when I click the submit button, nothing happens. However, if I refresh the page and then click th...
I am trying to update an incident through post man but i have got this error on response "Requested URI does not represent any resource"
Hi Guys, I am trying to updating an incident by hitting the endpoint through post man but i got an error "Requested URI does not represent any resource" Please refer the screenshot as below. Could you please try to help update an incident with scri...
Resolved! Relative Duration
Hello, I am working on Record producer and I have to create SLA for that, In the SLA condition the SLA duration should be Four working days prior to value date specified by requestor in form(value date is the field in the record Producer). Lets say i...
Resolved! How to configure case -> Incident Related Lists in Servicenow
When an incident is created from case table [ case table -> Form Menu -> create incident] (refer screenshot 1), then this case is added to Incident form [under Related Lists -> cases] (Refer screenshot2)----- This cases Related List is ootb availabl...
How to identify if the incident is auto or manually assigned to the assignment group
Dear Expert, There is a requirement to take the report of all the incident which was auto assigned to the assignment group using the auto assignment rule. Is there any out of the box flag for identifying incident if it was auto incident to the assi...
Resolved! Issue with mass closing of Snow Tickets
I am unable to select multiple tickets and close them. Usually I was able to select multiple tickets - and I would double click to change status. (even for only one) Now, there is no option - stating "Security prevents writing in this field" So the p...
how to convert Reference field into Dropdown
Hi all, Please help how to show Reference field as Choice field. I have followed as per https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/field-administration/task/t_DisplayTheRefFieldAsAChoiceList.html. but st...
Resolved! Notification based on business elapsed percentage
I need to create multiple notifications for 'problem task' and 'incident' based on elapsed percentage. I'm calling all of that notifications on task_sla. My notification does not trigger attached is the conditions I set. Do I need to add wait point...
How to fetch Single Row variable set's variable value in another Multi Row Variable set in the same catalog Item?
I have one Catalog Item which uses different variable sets. On the change of one variable's value in a single row variable set, I want to use that value for the reference qualifier in another variable in the multi-row variable set. How Can I do that?
why the duplicate slas are created in incident
Hai All, when i have created a sla in incident ,the duplicate records are creating ,how to rectifie It, Please help me on this. Thank you, sekhar.
How can I enable "My Work" on Agent Workspace for users?
Hi, I have some users who should handle sc_task records which are assigned to them.After I granted some roles, they can see their tasks from Lists page on Agent Workspace.However, they can't see "My Work" section on home page like an administrator. ...
