Hi Team, I have one requirement to add a field which is currently available in incident form to add in problem form. That is a field named 'Abc' currently available in incident form. I need to add the field 'Abc' to problem form. Could any one please...
Hi All, I have a Business rule from where i am triggering this integartion it is in a "XYZ" scope. and my rest message is in Global scope ,v i have changed the setting to All scope This is giving me error. 400 try { requestBody = { ...
Hello Everyone, I have a requirement where I need to send the notification via mail script with all the data in the requested item. Can anyone help me in achieving this.
Is anyone auto-generating requests based on the content of an incoming email? We have a generic email address that we would like to forward to Service Now and auto-generate requests. Sounds simple enough, so I was hoping someone had already implement...
Hi All, I am new to ServiceNow Community.I recently started learning information about Service Now Virtual Agent Topics. Could someone help me understand how can I create/access Service Now Virtual Designer instance? I would like to do some hands on ...
Hi guys, As we are facing the issue related to the knowledge article body is missing for some of the article in Self service portal. we are using GBP instance as we have recently upgraded to San Diego version can anyone help me where I can able to se...
How are new assessment instances created in the asmt_assessment_instance table?
Hi Folks,Is it possible to integrate Service now changes with Calendar, so that it will reflect as a meeting in calendar of particular group who has to implement the change(Assignment group).Regards,Damini Tyagi
Hi, We have CSM activated and the majority of our communication runs through CSM cases, but we have a few monitoring systems that currently are integrated via email, i.e. an incident opens if a customer's CheckMK monitoring system sends an email to t...
Hi, For Vendor data import I am doing integration using Scripted REST API. The requirement here is: The field "primary contact" is a boolean type (True/False check box), which is not maintained in third party. Third party is able to send Y/N only. Fo...
Hi Can anyone help me with the solution of ' stopping an email for a catalog item' when the RITM is closed, notification is getting triggered from sc_ req table, iam not able to select the name of the catalog item in the conditions? Can anyone help ...
Hello experts, Could you please help find which inbound email action triggered to create a incident? I can see the instance has a email received and I can see that email has a target incident created. But I want to find which inbound email action cre...
I have an odd request that I am having trouble figuring out. We have a risk assessment form that is being used universally across all change types (Standard, Normal, Emergency, and Expedited). This form consists of 6 questions all with risk choices ...
Hi, We have a record producer form with the variable "xyz" type is select box with the choices "yes" and "no" . If we select "yes" the text "call is required" should add in the beginning of the subject line with in the existing notification. Thanks i...
We had a user that witch their view on a RITM item to Self Service and cannot switch it back to Default. How can I switch it back to Default when selecting View from the drop down and selecting Default does not work.
