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Assignment of RITM and subsequent tasks

I have a requirement to assign all RITM and task created by Service Request to predetermined assignment groups. I have achieved this by using business rules. The requirement also want a predefined set of tasks assigned to predetermined groups - how c...

johnrob18 by Giga Guru
  • 783 Views
  • 5 replies
  • 1 helpfuls

Resolved! Import Data csv

how to import a csv file?In this file, each line corresponds to an incidentI have to create incidents from the lines of the csv filecordially

Resolved! Error:o.Detail:Unexpected token:o in flow designer action

Hello All, I have written the below code snippet in my Actions in Flow Designer. var response = inputs.parameter;var obj =JSON.parse(JSON.stringify(response));   outputs.employee = obj.EmployeeNumber;if(outputs.employee){outputs.iscontractor = 'no'}e...

How Copy Change function works?

When clicking on 'Copy Change' UI action, there are few fields like Short description, description, etc are being populated from original change, what condition/ script is written to differentiate original change and copy change? I dont find anything...

Resolved! Invalid GlideRecord Query

Hi Experts,   I dont know what is being refer here. Please see below code and help me to understand why logs are showing such error ?   (function executeRule(current, previous /*null when async*/ ) { var reqitm = new GlideRecord('sc_req_item'); ...

Stop Auto-Response for Email

We have an email from a particular sender sent to our helpdesk. ServiceNow is currently configured to send an auto-response to all emails.We need to stop the autoresponse for a specific email address. This is critical in our business function

Renata9 by Tera Contributor
  • 1799 Views
  • 4 replies
  • 0 helpfuls

Maintenance Schedule on Changes

I am looking for more information about OOB capabilities for restricting Change requests to change windows defined by a maintenance schedule. I need to create a system where changes scheduled for outside of a maintenance schedule defined at the CI or...

Resolved! How to add sctask variables to Response Templates?

We want to use response templates & quick messages for our Service Desks. One of our requirements is that we can get the values of catalog item variables, e.g. "select_from_stock" into the response template. Reason for this is that we use these varia...

debugging of security rules?

i have created custom role in scoped application and given acces to all the feilds to read, write, and create but two fields remains in read only mode....why? there are no feild level acls whih restricting them and there are no ui polices writen and ...

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Snow Guest by Tera Contributor
  • 1514 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to check a field value for all change tasks?

For example, I have added a new field (abc) in change requests form, this abc field is already available in all change tasks form so I have to get the abc field value from all the change tasks and display the maximum value in the abc field of change ...

Resolved! In workflow, how to put multiple conditions

I am trying to make a validation with 5 conditions. I tried using "If" block from the workflow tools. it gives only two conditions to validate either yes or no. My requirement is, i need to validate 5 conditions.   My sample code answer = check();fu...

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Raffi by Mega Expert
  • 1684 Views
  • 2 replies
  • 1 helpfuls

Reset Problem to OOB

Is it possible to completely reset the Problem module to the out of the box functionality? Accept the risk of lost data and information if fields are different.