Hi, Can somebody help me how to stop sla when assignment group changes.The concern is there are two assignment groups mentioned though for start condition. And in the stop condition i have these two groups again. If i remove any one group from the st...
Hello All, Existing Functionality : We have a field Last Assigned field in Problem Table , which copies(business rule) the System Date/Time whenever Assignment Group of Problem Record Changes. Based on that in the SLA Definition Start Condition, we h...
I have created a before insert / update business rule to copy fields from a parent incident to a new child incident, but the fields are not populating. My code is below: (function executeRule(current, previous /*null when async*/) { //Get parent inci...
Hello All, I have a recruitment like Auto- assign Incident between 5 members of one groups and rotate format. When ever a new incident created it auto assign as below eg: * Case 1 - assigned to User 1 * Case 2 - assigned to User 2 * Case 3 - assign...
Once request item get created, in service portal widget customer view couple of variable values showing in sys id format instead of actual value (display values).This is happen after Rome upgrade. Here i am giving the widget code. HTML: <div ng-if="...
Hi, I have issue where there are two drop downs in Incident form. Product Line - this is populating from choices we have added to sys_choice table Based on the selected product line value related Products have to populate into the Products drop down....
Hi, I`m looking for an "Flow Designer" flow to remove ITIL User from her Assignment Groups. I dont want to delete the Group, I only want an automatic flow, who can remove the selected Groups from the User Groups (selected in Catalog Item). Have any...
On subscription overview module, I am seeing this message "The entitlement mode is set to: OFF" What is that?
I've added an Identity Provider to my instance and have successfully tested the connection and have set it as default, however whenever I attempt to activate I get the error: "Before activating an IdP record, you must Test the connection to the IdP" ...
I have check the ACL, also assigned the snc_internal role but nothing seems working. What should be my next step.
Hi Experts, How can I stop a background script from running. Regards, Priyanka
It seems this question is asked over and over again, yet I'm not able to get a published solution to work. We're on Kingston. My catalog item has variables: assignment_group assigned_to After selecting the assignment_group, the assigned_to should s...
Hi @Mark Roethof , Thank you so much for being patient. I have one last question, please. What is the meaning of if(grUser.get(this.getParameter('sysparm_user'))) I know that we are passing the value of sysparm_user which is the newValue from client...
Is there a guide somewhere on how to effectively use the KB article template Heading and Field styles? I've only been able to find the very brief description in the Help pages, nothing that goes in-depth and explains what works vs what does. not.
Hi All, I need to convert integer value into Duration format and capture it in a Field whose type is also Duration.Scenario : I have a catalog form, which has the below variables :- If any value is provided, in the 1st variable and the unit is selec...
