Notification not triggering for a catalog

[sourav_prusty]

Dear All,

We have configured a simple notification for a complete catalog and the catalog is having 90+ catalog items.

The mail was sent out from the system since the notification is triggered, but suddenly from few days this notification has stopped working and the email is not sending out to the users & customers and we are not able to identify the reason.

There is no change in the configuration. Your suggestion will be appreciated.

Thanks,

Sourav

[Danish Bhairag2]

Hi @sourav_prusty ,

Are all the emails stopped or only the one which u r mentioning?

u can check the email properties & logs if the notification is triggered or not, then has anyone added some I'd in the email properties so that all emails will route there.

Thanks,

Danish

[Harish KM]

Hi @sourav_prusty is this happening for all notifications? Below few steps to check

is the notification active?

did you check email properties?

Try changing the weight or remove weight value from Notification.

Did you verify who will receive?