Notification not triggering when task is created in SC_task table.

[Harsimran S Tag]

We have a notification on SC_task table  to be sent to "Assignment group" of catalog task when record in inserted and updated. 

Notification conditions: Assigned to is empty and assignment group changes. 

This notification is designed to run for all catalog items. But for a particular catalog item it is not working when a task is created. It is working fine in case of update. I need help to figure out what is causing the notification to not trigger when Task is created.

All the conditions for notification are met.
Assignment group members have notifications enables. 
Notification is working as expected for other catalog items. 

What could be the issue ?

[Jaspal Singh]

Hi Harsimran,

I guess conditions are not satisfied for one to catalog task for which notification is not triggered.

Can you try just making it work when Assigned To is empty condition. Remove the Assignment Group changes part & give it a check. I have seen couple of scenarios where the changes/changes to had some issues.

Try with just one condition & test the same.

[Harsimran S Tag]

Hi Jaspal,

Thanks for your reply. 
I have already tested by removing Assignment group changes conditions and only assigned to Empty condition. 

I got the same result. Notification is not working when record is created. Working as expected when records is updated. 

If something was wrong in notification it should not be working at all (for insert). But for all other catalog items email is triggered. 

[Ankur Bawiskar]

Hi,

Are you setting Assignment Group during task creation?

if yes then it should trigger as condition would match

if not then it won't trigger as Assignment Group changes condition would fail here

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

Thanks
Ankur

[Jaspal Singh]

Then couple of checks as below.

1. Check if there exists some other notification on Catalog Task that runs on insert/update with some weight added to it.

2. Try creating a new specifically only for this catalog item & see if it works.