How can i show all the items belonging to all catalogs and the categories available for a user in this Sc category widget instead of just showing the Popular items, How can i achieve this?
Field nameTablePurpose/meaning/how used?incident_stateIncident knowledgeTask major_incident_stateIncident notifyIncident orderTask origin_idIncident origin_tableIncident parentTask parent_incidentIncident problem_idIncident reassignment_countTask reo...
I am trying to return the label of a catalog variable in flow designer. It seems like no matter what I do, I still get the value of the variable, which is true/false, or undefined. I have tried both items below and cannot get the label. I need to lab...
Hello All,I am trying to show all assignment groups and the incidents assigned to them. I'd like to see ALL assignment groups whether they are assigned to an incident or not.Below is what I tried but did not achieve what is required.
Hi, Is there a way to disable "please type your request". The goal is to get the users to only click the button. We do not want users input. Thank you
Hello,We are wanting to set up permissions on Catalog Items. If it is possible to do by category and or catalogs that would be nice too. Main question is we don't see how to set permissions for fulfillers. Seems like "available for" might be what we ...
I am trying to understand why approving a Change during a CAB Workbench meeting returned a warning message to approve the Change when attempting to navigate to the next Change record. I approved the first Change during the meeting using the Approve b...
How do you move a set of knowledge articles that were created in a lower environment to production environment? And how do you resolve or avoid KB number duplicates?
We would like to use the following conditions that would allow a Catalog Task to be created by clicking the NEW button on the RITM related Catalog Task listThe User has the ITIL roleThe RITM was created after a certain dateWe are considering a couple...
Hi All, I am writing transform map on User table. Based on the feed coming from third party, I want to check if the company they are sending is available in servicenow companies table, then I need to map it, else I need to create it , but the user re...
I'm trying to figure out the table name for Companies, How do i get that info? I'm new to creating reports, but it seems like figuring out tables names is difficult. Is there an easy to figure out the names?
Hello Community, I have installed a mid server in my personal PC. In mid server agent>scripts>powershell>myService.ps1 created myService.ps1 . From ECC queue, I created a output record as below 1. name=mid.server.<mid_name> 2. Topic=Command 3. Name=p...
I need to change create ACL conditions for a table and there are 4 create ACLs available OOB so can i edit those ACLs or will there be any issue while doing upgrades if we edit OOB ACLs ?? Please suggest best practice for editing ACLs ..Should I deac...
Hey Everybody, I want to compare two Dates with the after() and before() methods from the GlideDateTime type. But my dates have the type GlideDate. Can I covert a GlideDate into a GlideDateTime date? Thanks already!rasnadro
Hi,I have a probably simple question: Is it possible to disable the possibility to sent/submit forms, after choosing a specific form option in the form itself?Thanks!
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