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Resolved! How to configure a search box on Service Portal?

Hello. We have a search bar on our company's portal. It works globally, so it shows you results about catalog items in all categories available. You can see it below:  However we want the search bar to work locally. For example, if the user selects C...

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Change Closure Codes Definitions

The change manager at my company is looking for definitions that we can document for our change management process for the change closure codes. We've been looking and haven't found anything yet. Does anyone have a good resource of where I may be abl...

Nickels by Tera Expert
  • 10850 Views
  • 7 replies
  • 14 helpfuls

App engine fulfiller subscription

Created a Custom application from App engine studio , App engine fulfiller count on subscription dashboard showing 0 allocated out of purchased count xx, what would be the issue? does it required to configure anything to utilize itil role license. 

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Nataraju BVR by Tera Contributor
  • 1439 Views
  • 1 replies
  • 1 helpfuls

Resolved! Make attachment mandatory when check box is selected

Hi all, I have one catalog item and it has one variable called "has_approval" and its type is "checkbox". If any user selects that checkbox, then the attachment should be mandatory. If the user selects the check box and if he didn't attach the attach...

Second approval in flow designer not behaving as expected

I have a flow that has two approvals. The flow behaves correctly if it is approved or rejected at action 4. When it gets to the second approval at action 6 it behaves correctly if the approval is approved but it does not behave as expected if it is r...

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riskay123 by Mega Guru
  • 551 Views
  • 4 replies
  • 0 helpfuls

Resolved! Line Manager approval - Flow Designer

Line Manager approval should be triggered only if Opened By is not Requested for's manager. The line manager approval should bypass to the next step and the record needs to be Approval -> Approved and should move to the next step. If Opened by is dif...

Guna Shalini by Tera Contributor
  • 1458 Views
  • 1 replies
  • 0 helpfuls

Variable type 'Lookup Select Box' display value is sys_id not name

I have a variable with a type 'Lookup Select Box'. Which is a reference to the sys_user_grmember table. When choosing an option, it displays the users name, once the request has been submitted, it shows the sys_id in the variable. See screen shots. W...

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rjan by Kilo Contributor
  • 5288 Views
  • 6 replies
  • 4 helpfuls

"Transaction cancelled: maximum execution time exceeded response body

how can i fix this error? {"error":{"detail":"Transaction cancelled: maximum execution time exceeded Check logs for error trace or enable glide.rest.debug property to verify REST request processing","message":"com.glide.sys.TransactionCancelledExcept...

Sraj1 by Giga Contributor
  • 6582 Views
  • 2 replies
  • 0 helpfuls

Attachment to Form issue

Hi All/ @Ankur Bawiskar ,I have created one custom form which will have some fields eg : 'Category' and 'Sub-Category' and 'custom attachment field' as per the requirement not used the attach icon. and Created one On-Change Client script(When categor...

How do I default knowledge articles in Agent Assist?

Hello,  Currently, knowledge and catalog are default search result type in Agent Assist. I would like the search to default to only knowledge articles to eliminate the search results of the catalog items. Where would I go to change this default check...

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Pachee Yang by Tera Contributor
  • 1348 Views
  • 2 replies
  • 1 helpfuls

Background Scripts

Background Scripts are Server side scripts that can be immediately run on ServiceNow instance and can be very helpful if you want to try scripts out or fix minor issues on records. To write a Background Script Go to Application Navigator > Scripts - ...

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