global variable and global function in script include.
Hi , All Can any one tell me how can i define global variable and global function in classless script include so that i can use that in another script include and scripts. Thanks
Forum Posts
when the P1 Incident is raised Need to send Teams bridge URL and password details from the Major incident notification
HI All, I have a requirement like when the P1 Incident is raised i am sending one notification with all the information of that incident. My requirement is like, I need to send new Teams bridge URL and password details in the same notification. Can ...
Resolved! Incident Resolution Validation
We are a large company that is new to Service Now, and our implementation team is so busy they have a hard time responding in a timely fashion. so I thought I would ask this here. My team reviews data produced by other teams, and when we identify som...
Resolved! Scripting to find the hard coded sys_id
Hi Team, I wanted to find all the script and places where ever sys_id is hardcoded in script. Reason : After finding i wish to place it thorough the system properties. Please help through scripting how can i find where ever sys_id i hardcoded. Re...
Resolved! Is it possible to create multiple RITM from a list collector?
Hi All, 'Hope everyone is safe and healthy. Is it possible to create multiple requested items (sc_req_item) based on a list collector? For example, if I have 5 items listed from the list collector, it will also create 6 RITM. Like order guide but fro...
How to allow only PDF format Attachments in Record producer ?
How to allow only PDF attachments in Record producer ? Attachments - Allow only submit PDF format attachment with Max 5 MB size.
Resolved! How to update records in Archive Incident table without unarchiving?
I am trying to update records present in the Archive Incidents table(ar_incident). But I am unable to do it. Is there anyway to update the records without un archiving them?
Dynamic values in Header and Footer in HTML Templates
Hi Team, I have a requirement for which I need to add dynamic values(EX. First name last name, GPN) to the header and footer for the HTML Templates. Can you help me with the code for this? I am using this code to print the page number. Along with t...
How to configure microsoft teams in service operation workspace
Hi all, How to configure Microsoft teams in service operation workspace. Thanks, Amulya
Resolved! How to check if the date is in the future or within 30 days(past)?
I need to check that the Hire Date is in the future or within 30 days (prior or past). Writing a BR to check and set a configuration item to onboarding.
Resolved! Transform script not working properly
Hello Experts, I have been trying to insert data on a custom table using transform map script, but every time it is inserting records I want that script should check if that id exists in the custom table and user table or not , if exists it should u...
Restrict visibilty of tickets based on Assignment group
Hi Team, We have 5 towers such as A,B,C,D and E and each tower has different assginment group,and we can differiantate the assignment group on the basis of Type field in Groups table, So we want members who belongs to any one of the towers and its re...
Compare date field in flow designer
HI Team, I have requirement to check if a record is older than 12 months based on a date field. I have scheduled a flow designer to run weekly which is fine. But I dont see any option where I can check if the date is older than 12 months. I think thi...
Is there a way to view or search historic Assigned To values on a Configuration Item?
We manage all our endpoint assets (computers, mobile phones) using the Assigned To value on the computer and comms device CIs. We are regularly required to identify assets previously assigned to a user, but I see no means to achieve this in ServiceNo...
Resolved! Difference between Backout and Ignore of the update sets
Hi all, Can you please brief me the difference between the Backout and Ignore of an Updateset. For suppose if we make the update set as ignore which is moved from dev to test which is already committed and then it is changed to ignore, is all customi...
