Notifications are triggering Multiple Times.

[Kruthik M Shiva]

Hi All,
I am facing an issue with notifications where same notification is getting triggered multiple times. In my case I am triggering a notification when event is fired, and I have called the event in one of the UI actions if user clicks on that UI action is clicked it is triggering multiple times. What could be the issue and how to resolve it please share if anyone has pointers.
Thanks in advance.

[Sarika S Nair1]

Hi @Kruthik M Shiva , 

Can you share the screenshot for your Notification's 'Who will receive' section?

[Kruthik M Shiva]

Hi @Sarika S Nair1 ,
PFA screenshot who will receive section.
Thanks

[Sarika S Nair1]

@Kruthik M Shiva 

Just want to clarify.. multiple notification is triggering to same person right..can you check the emails log and verify the Recipients whom those multiple notifications are triggering?Whether its same user or not. 

Also modify the UI action script like below as well and try once

current.status = 'Closed Incomplete';

current.update();

gs.eventQueue('x_infte_records_of.Reject to closed inco', current,'');

action.setRedirectURL(current);

[Robin John]

Hi!
Could you double-check that there is no business rule running on status change that is also firing the same event.

Trigger the event again by clicking on the UI Action.
Then navigate to Events > Event log and check how many times this event is triggered when you click the UI action?

Also, validate that there is no notification running directly on the table based on the filter condition of the query.

Lastly, open the triggered notification in the sys_email table and check the email logs in the related list. Maybe that will help you in debugging where the email is being generated from.

Good luck and let us know how you solved it.