Numerous variables missing from catalog task (SCTASK) form after Catalog Item submission.

[Scott Jordheim]

Hello, I've noticed that lately numerous variables from my catalog item are missing from catalog tasks created from the workflow activities.

Things I've checked:

• This doesn't appear to affect any other catalog items.
• • There are a couple of others with a very large list of variables appearing on the task level which aren't affected.
• The list of variables that loads seems to be intermittent.
• • Sometimes a good chunk show on the form, other times, very little show. This happens on the same type of form submission using the exact same data.
• I've added (and removed / readded in some cases) the variables to the catalog task activities in the slush bucket.
• The variable editor is present on the form layout.
• The variables are all global. (I need them to appear on both levels.) 
• The UI policies showing / hiding some variables are set to act on both the Catalog Task and Requested Item levels.
• The only Catalog client script acting on variables in this form (besides some enforcing due dates), acts on all variables to make them read-only unless users have a certain role.
• • I've tried completely deleting this, but it doesn't seem to affect the issue at all. 

They were working fine until a while ago (maybe a couple of weeks - just alerted to this recently by some users, it is a rather intelligent form that is still in testing phases).

Does anyone have any thoughts on what I should check out? I'm at a loss to be honest.

[Archana Reddy2]

Hi Scott,

Check the Read ACLs of those missing fields.

Field ACL Rules

Mark the answer as Correct/Helpful based on its impact.

Thanks,

Archana

[Scott Jordheim]

I checked those ACLs, but nothing appears to have changed. On further inspection, variables are also cut off from the main RITM level as well. On that level, it seems to be any additional variable sets shown via catalog UI policy on the catalog item. (IE - if variable x is true, show variable set y for users to fill out.)

The variables missing from the variable editor on the RITM level are standard each time. It is always additional variable sets past the second that are missing. (The catalog item uses multiple variable sets to make managing UI policies easier.) I have checked and none of those policies should interfere with each other.

One the SCTASK level, for the most part, only the first variable set will show. On random submissions, part of the second variable set will show, but not all of it.

[DaSmith9]

Scott, I know this is an older thread, but did you ever get to the bottom of your issues of missing variables? 

I'm seeing something similar where we have a long standing variable set we are using on a couple of order guides and numerous catalog items. Working with a new catalog item and one of the variables from the set is missing from the catalog form, and therefore isn't getting updated by a catalog client script as expected. Even though it shouldn't matter, I've deactivated all UI Policies to test and it's just not there. 

Thanks,

Daniel

[DaSmith9]

I figured my issue out, it was with the Availability of the variable.