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Walk Up Check In Dropdown Menu

Hello all, I am trying to get rid of the dropdown menu in "Select Reason for Visit" in the "Walk-up check in" I added a text option, in which I'm hoping our users can detail the reason for their visit. But since the dropdown menu is there it makes it...

Duplicate reminder emails sending daily

I have created a flow to send reminder emails daily.It will look a the requested items and the conditions and then to send the 1st reminderI then added a for each item and a condition to show if the work notes does not contain "1st reminder sent" the...

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Community Alums by Community Alums  
  • 202 Views
  • 1 replies
  • 0 helpfuls

Small question regarding naming a variable in service catalog

Hi,If for example I have a variable “check if this question is already answered or not in the form”.now snow will auto populate internal name with “_” with small case.Is it okay/ recommended for internal name to be such long? I think it should notple...

Pradeep907 by Tera Contributor
  • 411 Views
  • 3 replies
  • 0 helpfuls

Resolved! Error handling section is not running in flow designer.

Hi ServiceNow Community Developers, In flow designer I have the Error Handler button turned on and I have actions under it to run if flow errors out. The problem I am running into though is that when a flow action runs into an error it keeps going an...

Related Incidents Closure when Problem record is resolved/closed.

Hi folks,Related Incidents Closure when Problem record is resolved/closed. I've gone through1. https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/problem-management/concept/sync-btwn-inci-prob.html2. https://docs.servicen...

Community Alums by Community Alums  
  • 330 Views
  • 4 replies
  • 0 helpfuls

Getting Error for Flow context UI action

When we click on Flow Context UI action I am getting 'Flow reports not available. Check system property com.snc.process_flow.reporting.levelOpen Context Record' error even I am as admin. For non admin user getting below error 'Security restricted whe...

Tejal Zete1 by Tera Contributor
  • 828 Views
  • 9 replies
  • 1 helpfuls

Resolved! Show or Hide choices of field based on selection of another field choice

Hi Friends,I am trying to show/hide choice of request item type based on the choice selected for the another field Example:-In a requested item i had a field in a variable set which is choice type field and in that there are two options, if i select ...

KM10 by Tera Contributor
  • 2107 Views
  • 3 replies
  • 2 helpfuls

Resolved! Change & Release Management

Hi - I am new to ServiceNow and just learning the ropes.Wanted to understand if Change & Release management is used just for changes/releases for the various ServiceNow modules/applications or is it used for other applications in the company as well?...

mskumar by Tera Contributor
  • 1054 Views
  • 2 replies
  • 2 helpfuls

Resolved! The keyword to search the result in Service portal is not working.

Hi,   I have publish a knowledge article under a knowledge base with Can Read and have provided that it should be shown only in sp portal.I have logged in to that particular user who have access to that article, when I search with the keyword the res...

Nivedha G by Tera Contributor
  • 340 Views
  • 1 replies
  • 1 helpfuls

How to get value from Lookup select box variable in Flow Designer?

Hi All I have an issue cause I need to create catalog task with condition related to value from variable. This variable is a Lookup Select Box and when I want to get the value then I am only able to choose 'is' or 'is not' and only one value is visib...

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Kasia5 by Tera Contributor
  • 226 Views
  • 2 replies
  • 0 helpfuls

Show Assigned to field on Service Portal.

Hello Team, I have a requirement.The assigned to field should be added to the service portal view of all open tickets, and if this field is empty, it should be listed as 'Unassigned'Can anyone suggest how to achieve this requirement? 

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