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Assigned To Me

Hi All,I am trying to analyse a field "Assigned To Me" which actually should provide only those tickets which are assigned to me.Instead it returns ticket with various states (assigned, completed, rejected etc).Requirement: Tickets under Assigned To ...

by  
  • 4025 Views
  • 3 replies
  • 0 helpfuls

Color of favourite dialog field

how can I change the color of the dialog field to make a favourite? For some reason it is in white and the letters are not visible.

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jthomsen by Tera Contributor
  • 532 Views
  • 13 replies
  • 0 helpfuls

Passing more than two parameters in event queue

Hello Folks,      I'm trying to pass 4 parameters thru event queue from a scheduled job run script. In parm 1 I'm passing sys_id for recipients, parm 2 passing Json object to use in mail body. I need to pass two more parms thru event queue. But it is...

Avee90 by Tera Contributor
  • 925 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to have a time-based slicer in a report/dashboard?

I have seen dashboards where  a slicer with options for "3m, 6m, 1y, YTD, 2y, All" shows up and when you select, the charts adjust to shows only the timeline specified. You can see below an example of what I'm saying... the slicer on the top left par...

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Resolved! Change Request Variable True

Hi All, I have a requirement in Change Request form, in the category field below are the choices, when we select the below choices , another varible called CMDB checkbox, automatically it needs to checked , how to acheive this  Decommission - Applica...

MK21 by Tera Contributor
  • 604 Views
  • 12 replies
  • 0 helpfuls

Resolved! Number Formatting in SNOW Article

I was working on an article in SNOW (KBA00322077), and I had a sentence between to numbered items. In the image below, when I tried to use the number formatting, it defaulted to 1. Is there a way to change the number value? I manually typed the “3.” ...

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kimdarcoo by Giga Contributor
  • 572 Views
  • 6 replies
  • 1 helpfuls

Date Query Parameter in ISO 8601 standard doesn't return results

Hi Everyone,We have a system that's integrating to our instance via API. When the system attempts to connect to our instance using query 1, no results are returned but when query 2 is executed, results are returned. Is there any way for us to configu...

myusufk90 by Tera Contributor
  • 309 Views
  • 1 replies
  • 0 helpfuls

How do I make a variable in the catalog item bold?

I need to make the label of a multiple Choice variable,  question to appear in bold color in the Service Portal. How can I achieve this? It should be implemented only for a specific item, so a widget wouldn't work. Please advise.

Performance in edit button

Hi all, I need to upgrade the performance of the button dont changing the filter. Now we are having this problem: What can we do? maybe show less records in the collection list? Or what can be the way to improve the performance of this and don´t take...

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Juan18 by Tera Contributor
  • 285 Views
  • 2 replies
  • 0 helpfuls