At my current institution, we have been using Change Management for over ten years, and we have made several customizations at over the years that have prevented upgrade for many enhancements in the current change management application. We are looki...
Hi Experts, We want to create a knowledge base and create categories in it Task: we want one team/group have access to one category and not have to another to create or edit knowldge articles under it having access to one knowledge base and criteria ...
Hi SN Community,We recently had a survey to our users, and some were unhappy with how catalog variables search works. My question is if it is possible to enable wildcard / contains (*) / like search to catalog variables Reference and Select Box? We'v...
I need to close the change requests that are assigned to x,y,z users but unfortunately their user records are not presented in user table but i can able to see them in the change list view as seen the below.help me to write a code to query records th...
Hello Team, I have requirement like when email received to servicenow instance. A Requested Item("RITM") should be created. And also we need to try and map the fields of the that ritm form and variables section of the RITM from content of the email. ...
Hi Everyone, I have a requirement that we will receive the JSON file or text file with more than 2 lac records from other systems on a daily basis, and we have to import those data into the table. We shared the post-scripted rest API with another sys...
I have a task please help me out to do it.Task : when the order type changes to product then the priority field value has to set for high For doing this task which is better to use either client script or business rules or ui policies and ui action?W...
Hi when we click on ui action link it should redirect to the list view of another table records,once we select those records,it should reflect in current table related list,
Hello all, I am hoping to that someone can help me out, and it must have been done before. I am trying to create a defer to CAB option from an approval request. I am struggling to progress a workflow, i have created a new condition in the Technical ...
Hi All, Looking for some suggestions from experts here.We currently have 3rd party integration for some type of incidents, the issue is 3rd party SLA and my companies SLAs does not match.That results is 90% of the incident in breached status and caus...
Hi all, we have given Rest API url to other tool to fetch records from one table. As there are more records, they wanted to call two or three time and use sysparm_limit and sysparm_offset, but to use this, they wanted to know how many records present...
Hi Folks, We are trying to generate a report that will bring only the incidents with no tags attached. Unfortunately, we could see that the condition for tags is just "has". Is there any other way to achieve this? Thanks in advance. Regards,
Good day, Within Problem ticketing, there's the ability to link Incidents to a Problem ticket. What I'm curious about is: What is the value/use of this? A problem ticket should declare the parent incident in "First Reported By". Any Incident placed f...
I have a need where I need to add 3 users to the RITM watchlist of one catalog item.I would like to do this through the workflow if possible.Any way to accomplish this?Thank you,Rachel
