Hi,I would like to be able to report on the different Record producer usage. I miss the link between the task created (incident, Request, Change, ....) and the Record Producer used to create it. What i initially did was to add a worknotes entry in th...
ITSM Simulator: HELP!! We would like state values to be updated to allow the service desk to have more information on what the next step in the process is. 1. Disable the State choice: "On Hold". (again, do not delete it) 2. Add a new State cho...
I have created a Record producer and used the below script to populate the field values except for the Opened field, the opened field has to be updated with the created on date. Script:(function() { // Set the values to the incident fields ...
Hello and Good Afternoon. Just curious what is/are the default role(s) assigned to a newly created user and in which configuration can I see this. Reason is when creating a new user, the "Roles" tab is empty so I can't seem to find where this is co...
Hello, I have a functionality in Service Portal for particular catalog item. When RITM is raised and from Actions UI button configured another UI button as Submit again. It is designed to copy values from existing RITM to create a new RITM with exist...
Hi, I need to create a UI action called merge incident and when users select 2 or 3 incidents with the same short desc the popup window should trigger seeking for the incident number which should be a parent and when the user selects the incident whi...
Hi Developers, Has anyone implemented a draft state feature for Record Producer,if yes then please share the way or is it possible to have this for record producer or not. Regards, Abhishek
Hello. We currently have four different Checklists we use. We have not created a new one in some time. I tried to create a Checklist recently and am now receiving the following errors: * Template is not a valid JSON Object * Invalid insert Would appr...
Hi AllBased on recipient to assign to assigned TO how to achieve this please suggest
Is it possible for Incidents/ Service Requests to access the “Escalation tab” only after SLA clock crosses in servicenow.Users are escalating ticket even after creation of the ticket.
Hi team, I am facing in problem state, for problem state default value is they given 1 but I gone and check the problem state choices there is no value for 1 but in PDI state moves as we exerted but coming to my company instance the problem state val...
Good day! I have created an incident form with some custom variables, and have mapped one of the custom vars to update the impact variable with an onChange CCSript.Then there is a new response SLA that is triggered for this incident form.So far so go...
We have requirements to Sync Task ,Approval work notes and comments to RITM with FLOW,
In my instance I have two companies having same name but different sys idI need to transfer only active users from one company to another company by transform mapPlease help , how can I achieve this
Hello, In ServiceNow ATF, there are cases where an error occurs when executing the ”Record Insert” step. However, when we run it again after the error occurs, the error sometimes disappears. I have checked in the Test results in ATF the error is "O...