ATF - OCR :Creation of test step
Write a test step to navigate "<" back to the OCR page ? Which UI Action to be used while creating the test step which will either ask you to save or discard the changes ?
Forum Posts
Request Approvals are showing double in ServiceNow
Hi, We have observed one bug in our instances, when we raise the request. approvals showing double double records for one approver. any one record is approved another one also approving. Why this is happening?And please suggest me How to investigate ...
Resolved! Scheduled jobs
Hello Community, I do have a Generic Request(catalog item) got created through a Scheduled job. I'm not sure with which scheduled job it got created. Do we have anywhere servicenow saves in any table with which scheduled joa a particular RITM got tri...
The 'Made SLA' field is intended to indicate whether an incident met its SLA requirements.
The 'Made SLA' field is intended to indicate whether an incident met its SLA requirements. However, it has been observed that the field does not always display accurate information. This discrepancy affects our ability to track SLA compliance and rep...
How to hide variables in multirow variable set based on selection of other fields selection
I have a requirement to hide multirow variable set's variable based on the selection of other field(out of MRVS).How can i achieve this
How to hide fields that are unused from personalize list columns without Deactivating the field.
Hi all,How to hide unused/duplicate fields from the personalize list columns of a table without deactivating the field. what would better approach to hide it.There are some 30 fields and are not being used by the end users on a table(Business applica...
how to delete that cloned script include
Hi, I have duplicate the script include as shown in below but which i duplicated that script include is also not editable so how to delete that cloned script include.Can anyone help on this, It will be usefull.Thanks!
ServiceNow Service Portal Integration for SailPoint IdentityNow
what is account activity item id in Sailpoint Access Request - Service Catalog integration. It is coming blank in many of our service request and due to that request are getting closed incomplete or cancelled.Could you please let me know what is 'Acc...
Set Automatically Incident state to In-progress from on-hold when "OnHold until" Date field was hit
Hi All,We have a requirement, Once the "On hold until date" field was hit, the Incident would automatically go back into 'in progress' state. created a Scheduled Job for this requirement but it is not working. please help me on this Custom field...
Resolved! Does the script works with out runtransform script function in on before transform script?
I have writtern script without starting run transformscript function but used source and target objects will it going to work for that matter whatever may be the type of transform script.
Services vs Service Catalog Items
What is the conceptual difference between a Catalog Item that allows requesting a specific service (e.g. Install Application) verses the Services dropdown that could list the same service that is being provided? When do you choose one over the other,...
Remove one part in Catalog Item in Service Portal view
Hi All I want to remove the whole red part in the screenshot. How can I do this?I was trying by:- set Use cart Layout to False- set No order button to True- Hide quantity and Add to cartbut even then I still see the grey rectangle.I want to fully rem...
Resolved! UI action popup with yes no buttons
Hi everyone,I’ve created a UI action popup window with Yes and No buttons. The intended behavior is that when a user clicks the UI action button, a confirmation window should appear. If the user clicks ‘Yes,’ the task current task and the task relate...
Change label of "City" to "Caller City"
Hi All, In the incident form I wanted to display the City of the Caller. However, I also want to change the label of City to Caller City in the incident form. I first thought of dictionary overrides but for some reason its not available of this speci...
how do you attach affected companies with location
When I attach affected location and I know that affected location has multiple companies, so how to add these companies with the api call?To do the same in GUI we use edit option available in affected companies then drag and drop the companies from t...