OAuth - client id/secret

mrjohn · ‎09-04-2017

Hi there,

I have been asked to allow a third party company to create Incidents on our ServiceNow instance via an automated site, so I have created for them a user account and password with ITIL role, however they are asking for our "client ID" and "client secret" to do so.

Can anyone elaborate on what these are or how I discover them in our test instance (and subsequently live once I prove it) please?

I've researched API and OAuth functions, but don't really understand which this is.

anjalichoudhary · ‎09-04-2017

Hi John,

You will get Client Id and Client Secret in System OAuth > Application Registry.

below link will help you to set up the configuration for OAuth:

http://wiki.servicenow.com/index.php?title=OAuth_Setup#gsc.tab=0

Please mark Helpful/Correct as per impact of the response!!

Thanks,

Anjali

View solution in original post

mrjohn · ‎11-20-2017

Update on this, what was very difficult to discern from the MULTITUDE of confusing documentation on this process, was that it was a two-step process and our vendor was only doing the first step.

Vendor requests token to POST Incident
ServiceNow allows them window to do so (at which point vendor sends Incident details).

Unfortunately the vendor did not follow through second step, which was why it was not working.

Jay Uttanoor · ‎10-10-2019

This was helpful

OAuth secret is not available error message

https://hi.service-now.com/kb_view.do?sysparm_article=KB0751548

sibas · ‎06-09-2020

Is it possible we can login only using client id & client secret?