On-Call Scheduling End User Training Documentation

[doormold]

We are rolling out On-Call Scheduling to our end user community.  We're trying to build some straightforward, "out of the box" training documentation that we can cover in a one hour overview with our users.

We are hoping not to reinvent the wheel and was wondering if anyone has an existing On-Call Scheduling training package that we could use as guideline, something that you would be willing to share?

Thank you in advance!

[Laukik Udpikar]

Hope this helps!!

[doormold]

Thanks, @Laukik Udpikar, but not quite what we are looking for.  We're on Quebec and need something geared towards the actual end user, not our ServiceNow developers.

[MortenPettersen]

Good question, looking for the same.

[doormold]

Morten, we could not find anyone to help, so we ended up creating our own end user documentation. We are not using the Escalation feature, but if it will help, I can email you what we came up with to use as a template.