We just went live this past week so I'm a total newbie at this, please forgive my ignorane withh this. I have an incident form that has fields set as mandatory but incidents are being created without the mandatory fields being populated
My company is considering implementing the High Security Plugin. We've used ServiceNow for quite some time (one of the first 100 I believe) and have, as you would expect, created various groups, roles and ACLs to accommodate a wide variety of process...
We have set up multiple Catalog items which creates items on the sc_req_item table and create tasks on the sc_task table and send these to the correct groups based on the workflows.In some instances users may need to manually create additional tasks....
Hello All.I am rather new at the Service Now CMDB. Can someone explain what is the difference between the role of ecmdb_admin vs. discovery_admin. I understand that the role of ecmdb_admin is contained within discovery_admin. So, what is the purpose ...
Hi all,I am new to service now and have been exploring the platform. I wanted to know if there was a way to access a variable called 'company' present for every user, using the g_user method. Regards,Vivek
Today I have noticed that some Incidents no longer have their original additional_comments visible on the Incident form. I have tested all different types of scenarios, looked through everything updated in the Helsinki upgrade, and I cannot for the...
I tried to do it between two ServiceNow instances and the names of the templates did migrate over to the correct categories but no information within them came along. Clicking on any of them just opens a blank change request form (no values entered f...
there is a table u_meet,having 3 fields city,location and assignment group.I have to create 2 variables in a catalog item which will be showing values of city and location.when i am trying with selectbox,by choosing table name and choice field name,i...
How do you do a major incident in Service-Now? Would anyone be willing to share their thoughts and experiences?
Hi All,In SP Service Catalog Item, price is not updating as per quantity..Can someone suggest
What is the maximum size of a video that can be uploaded in ServiceNow Knowledge article's HTML Field?
Hi,Have anybody configured Change process to handle multiple CI's in a single Change Request. I do not want Bulk CI plug in, as it allows you to select CI only from single class of CI's.My requirement is to capture all impacted CI's (which may belong...
Hi everyone, cameronrichard ctomasiI am working on the state transition of my Normal Change model, and am facing this issue.When I modify the script includes ChangeRequestStateHandler and ChangeRequestStateModel_normal, I see all the UI actions vis...
Hello guys,I would appreciate to share your knowledge with me in order to understand SN out of the box process flow. Let's assume scenario - I have request (REQ) that contains 1 requested items (RITM). After RITM is approved and deployed (For examp...
Hello,I have a onChange client script for populating the cmdb_ci field when the caller is manually selected - http://wiki.servicenow.com/index.php?title=Find_Computer_Assigned_to_Caller_and_Populate_CI_Field#gsc.tab=0 But when a incident is raised by...
