Hi,I saw the addCondition method in the GlideRecord page, GlideRecord - ServiceNow Wiki. The method only mentioned one time in an example on the page. I tried to search it but in vain. Where I can find the details of the method?Regards,Eric Poon
Hello,I am a ITIL member and have access to view tickets that are assigned to me, however when I try and select the gear button then split layout horizontal it prompts me the window below. When I move the the browser to a different screen with bigg...
Hi All, I was wondering if someone could help me out with with SLA's and the Schedules, so what i've done so far is setup some test SLAs in our DEV environment which have a 5 min duration I've assigned a schedule of mon-fri 9-5 to these and then setu...
need to merge incidents, requirement is like we have to select the incidents to be merged and select option merge(need to add merge option in "Action on selected rows" ) so that tickets will be merged
Our incidents are driven by the category/subcategory to route to the correct assignment group. The issue is some users tend to assign themselves to the incident prior to submitting the incident and this ends up clearing out the assignment group field...
Received this error message in the processing of a Catalog Request, followed by a message indicating the Workflow for the Request Item had been canceled. I have absolutely no idea of how to restart a transaction....especially since there are no trans...
Hi All,I need to understand the Out of the Box Escalation mechanism in SNOW.After an issue gets escalated whether email is triggered to manager or priority is changed or something else happens. I need clarity on this front what exactly happen after a...
Hi all,We have a report like attached, there are some bar with 0 items. Can we just simple hide those 0 items bars and not showing them in the bar chart?Thank you.Best Regards,Joanne
Hello all,In the world of SN, what is the fundamental difference between Task and Action tickets?Thanks for any help.
Hi guys ! I'm facing an issue today with choice list :I plan to use a choice list with the choice table field and a ref qual for filtering infos.but the table I need to use in the "choice table" field of the dictionnary attribute is a custom one ...
Hi,I have been asked if there is a way to schedule (or an automatic procedure) a baseline in the project related lists?I was thinking a kind of any specified date or time to have a 'snapshot' of the project tasks state and actual dates and progress.I...
Hi,function onSubmit() { var fieldCheck = g_form.getValue('u_yes'); if (fieldCheck=='false') { g_form.setMandatory('u_yes', true); alert('The top five fields in this form are mandatory'); g_form.getControl('yes').focus(...
Hi GuysSimple question.I used assignments rules to populate assignment groups based on the categories selected on the incident form, what is the chances I can get them to run again if a ITIL user change the categories again?
Hello,I am the Request fulfillment Manager and am working to get a grasp of what we have. I would like to have for each catalog Item an Owner group or Name, such as I have for knowledge articles. I am not seeing an existing field to use. I am...
I want to exclude a subset of articles from appearing in the results for my Service Desk team, based on the value of a custom field. We have a Document Type field that identifies whether it is intended for First Level Support Second Level Support, ...
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