On hold reason field displays previous choice after save.

[Ronald_T]

Have added a choice in state called 'On hold'. Have created a UI Policy based on this - that will display a mandatory field called 'on hold reason'. Have added choices to 'on hold reasons'. When I select 'on Hold', the 'on hold reason' field appears, I select a choice, save the incident, now I change on hold state back to 'in progress' and save the incident. Now I change the state to 'On hold' and it should reset to 'none' as a choice, but it displays the previous selection instead. I've tried this with IE and Firefox - same results.

Any idea how I can fix it so that when changing back to 'on hold, the drop-down starts with None?

Thank you.

[brianbeauchamp]

kks,

You may have success with an OnHold client script.

Table: Incident

UI Type: All

Type: OnChange

FieldName: State

//Assuming your incidents are oob names and the state value of On Hold is 3
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   var state = g_form.getValue(state);
	if (isLoading || newValue === '') {
      return;
   }
if (state != '3'){
	g_form.setValue('hold_reason', '');
	
}  
}