OOTB "Update Child Incidents" Business rule is not working

[captainpugwash]

Hi Everyone,

During some testing for ITSM processes I have noticed that the "Update Child Incidents" business rule is no longer working for Comment/worknote update nor for closure, 

The rule appears to still be in it's original state and I canno't see any other rules that would be causing this to abort, 

Does anybody have any tips on how I can troubleshoot this to get the rule working again?

Many Thanks

Ben, 

[shloke04]

That is correct. Even I have debugged further and found OOB UI Action does not works.

OOB UI Action calls a Client Script named "CreateChildIncident" which fails to create child incident and it just redirect to a new Incident form.\

HI Article on the same below:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0791856

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692014

In case there is another workaround to have our own custom UI Action to create Child Incident and we can use the code below:

createChild();

function createChild(){
var gr = new GlideRecord('incident');
gr.initialize();
gr.parent_incident = current.sys_id;
gr.short_description = current.short_description;
var success = gr.insert();
if(success){
action.setRedirectURL(gr);
}
}

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[captainpugwash]

create child incident works for me, the issue was that the fields added to the incident form were not correct