Opening new Agent Workspace Tab

[PavelP]

Hi,

we have created a custom page mimicking Service Catalog, and currently are opening it from UI Action 'Create Request' via the "openUrl(...) + top.window.open(...)" function in a new browser tab.

We would like it to behave on the Agent Workspace same way, as the OOTB one did, so when the user selects 'Create Request' - the page would open on a new Tab on AW, on the same row as the original ticket.

Is there a way to customize the UI action to open a new page as a new Tab in Agent Workspace, rather than in a new window? Thanks.

[Maik Skoddow]

HI @PavelP ,

Until now, I wasn't even aware that one can open service portal pages in the Agent Workspace. Learned something again!

I inspected the mentioned "Create Request" UI Action and looking at the method invokation:

g_service_catalog.openCatalogItem('sc_cat_item', '-1', params);

I would entering the name of your custom page give a try.

Kind regards
Maik

[PavelP]

Hi,

unfortunately, using that returns the 'Invalid table' error.

Regards

P

[Maik Skoddow]

Hi

what values did you fill into the params object?

Maik

[PavelP]

Hi,

I kept the original params: for table and Sys_id of record. The full code is here:

var params ={};
params.sysparm_parent_table = "incident";
params.sysparm_parent_sys_id = g_form.getUniqueValue();
g_service_catalog.openCatalogItem('aw_sc_category', '-1', params); //custom page

Regards

P