Order Guide - > catalog Item

Bartosz Nowak2 · ‎08-18-2020

Hello Community,

I have created the Order Guide, now I have some questions.

1. Created the catalog Item what is added to the "Option" in Order Guide, how can I pretend that this Item should not shows up in the service Portal search, but it have to be accessible in Order guide.

2. How to display the variables what has been added to the Order guide - > currently when I complete the "option" then the variables/values from the 1st "form" does not show up.

Thanks,

Bartosz

Suseela Peddise · ‎08-18-2020

Hi,

Glad it helped! Please mark my response as correct and/or helpful.

Cascading variables require that the same variable name be on both the order guide and the ordered items.

If the variable names are different , you can use 'Item Variable Assignments' (related list available on rule form) to map it. Use assignment type as Order Guide Variable.

Please refer below

For more information, refer below docs:

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-manage...

If I have answered your question, please mark my response as correct and/or helpful.

Thanks,

Suseela P.

View solution in original post

Suseela Peddise · ‎08-19-2020

Hi Bartosz Nowak,

I hope you have wrongly marked your reply as a correct answer.

Please check and mark my answer above as the correct one so people know this has been taken care of and thread will be closed .

Thanks,

Suseela P.