Hello All, I have a requirement that I need to send reminder email notifications for the tickets not updated more than 2 days to all assignment groups of incident table based on the condition(if assigned to is empty, it should go to assignment group ...
Looking for some advice around what information can be displayed as part of an outage. Our admin and I have had a play with a cloned widget and can't get it to display the desired Short Description of the outage (or title as I had recently discovered...
Hi I have a required to show the "Propose a major incident" UI action on all priorities ( P1-P4) , but once user clicks the UI action, it should allow them to propose only if the current priority is P1/P2, for P3/P4 there should be a pop-up informing...
Hello, After sending a request by Webservice third party, in order to create my request i have the user is "Locked out" Webservice: Scripted Rest API. Best regards/
Hi All, how to to access events parameters in script action.
Hi,I have been trying to understand, how cancel change ui page (change_confirm_cancel) is called from UI Action To me, line 1 looks just like a variable declaration and it's not doing anything.Tried checking the UI scripts with no luck. Can someone ...
Hello,I have created a survey with the below trigger condition. I would like to send an email notification to the requestor of the request when the trigger condition is met. Please let me know how that is possible.
Hi All, How does the Agent Workspace work with bespoke apps? I have a table under TASK table called iTask for Incidents converted to Tasks, but I get this message: This form has not been configured for Workspace. To edit the form, select a differen...
We have a requirement, when we select Categories on the left handside that it should automatically scroll back up. At the moment if a category is all the way at the bottom and click on that category, the users think that the page is blank and end up ...
I would like to make the 'Assign to me' UI action automatically assign to the current user and the group that they belong to in one action. Is this applicable? The only department utilizing Agent Workspace would be a helpdesk group (Agents and the ma...
Hi I have 2 variables LOB(Reference) and Domain(Select box) I'm trying to get the lob values based on the domain selected from groups table. but below script is showing blank output in the Reference variable.Script Include:Check: function(){var Selec...
Hi All,I need to display few fields on the RITM only to the members of the approval group of the ritm and to others it should be visibility restricted Fields : work notesSo I have written a field level read ACL on ritm table for the work notes field ...
Hello, is there someone who has been able to solve this problem?I am using the "Incident State Duration" metric to obtain the time that each incident was in "In Progress", this is correct for incidents that passed through this state only once and I h...
Dear Community, I've created a report based on incident_metric table to get information about time that currently closed incidents were On hold (if that was the case). So far so good... but now I need to know which was the on hold reason for those in...
Hi. I need to update records on assets so it can be used for assigning assets to users. On the portal certain users need to be able to assign an asset to others so if they look up the asset in hand by a lookup selectbox and then have another looku...
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