Resolved! How to update state when Follow Up date passes
I've been presented with a requirement to have incident states update automatically to "In Progress" when the date set in the "Follow Up" field passes. How can I best accomplish this?
Forum Posts
Resolved! Wanted to show a New incident under 'Incidents Fixed By Change'Â Related List on Change table
I have a customized field called' Incident' on the change form, when I add an incident to that field automatically it should show the incident in the 'Incidents Fixed By Change' Related List. I know OOB when we add the Change request in the Inciden...
Relationship between Requested Item and Change Request
We have a request flow, that can spawn a Change Request...I want to be able to show in the Requested Item form the related Change RequestsAnd vice versa, the Change Request showing the related Requested ItemDo I need to create a M2M table? and some r...
Resolved! How to get all field names of a table?
How to get all field names of a table through server script?
Resolved! Using MS Teams Chat Integration as SLA response
We have integrated MS Teams chat with incidents/requests and I would like to make initiating a chat with a customer a stop condition for the response SLA. When initiating a chat, the system puts in work notes (see attachment). Currently our response ...
Resolved! View attachment from Knowledge Article rather than downloading
Hi Community Members, I want to view attachments which are attached in a Knowledge Article from the Knowledge Article viewer window. Default functionality of ServiceNow is that when user is in backend Knowledge Article viewer and display attachments ...
Resolved! Record producer to call rest api ?
Is this best practice, the record producer script to call "RestApi " and pass the value to an outside application ? Example: Once the record producer catalog form for Incident has been submitted, it should create an Incident and needs to pass the val...
when the approver opens a RITM the fields should be editable
Need to implement like when the approver opens the RITM (stage is waiting for approval),some of the fields should be editable on the RITM and save the form.How to implement this functionality1.UI Plocy or2.Client script Please help
convert time 12 hours format for catalog variabl
Hi,I have Date/Time variable type on my catalog item. I want to convert the time to 12 hours format when I select date/time from calender on catalog item. It should reflect the time as AM or PM on same textfield after selecting date/time.I don't want...
Enable save button globally but there are custom ui actions on few tables resulting in 2 save button
We have a requirement to enable save button globally , I have followed knowledge article from ServiceNow (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720548) and added context menu save button as form button but on few tab...
Resolved! Need to copy attachment from SCTASK to RITM table
Hi, I have a requirement of copying attachments from sctask to ritm table and below is the business rule I have tried but this added attachment thrice and even I need to avoid duplicate attachments.Please someone could help! Table - sys_attachment wh...
Invalid 'Access Control' record even though the selected outside table 'System Property' is allowed - message
Hello, Got error when trying to update the system property ACL'S WITH error "Invalid 'Access Control' record even though the selected outside table 'System Property' is allowed . A field level access control cannot protect an outside field. The ' is...
Display popup on monitoring dashboard and play beep sound for new Incidents
We have dashboard created for users where they can monitor all the task that they need to work on. I need to display popup/sound notification to user when any new incident is created and assigned to their assignment group on the same dashboard. Is th...
Reminder email notifications to assignment groups of incident table
Hello All, I have a requirement that I need to send reminder email notifications for the tickets not updated more than 2 days to all assignment groups of incident table based on the condition(if assigned to is empty, it should go to assignment group ...
Resolved! Outage information
Looking for some advice around what information can be displayed as part of an outage. Our admin and I have had a play with a cloned widget and can't get it to display the desired Short Description of the outage (or title as I had recently discovered...
