Resolved! how can we remove a filter condition related list in change request "incident fixed by change" filed
how can we remove a filter condition permanently on related list in change request "incident fixed by change" filedsee below
Forum Posts
Resolved! Email Script - Create html table for the users listed in watchlist
Hi,I have created an email script to fetch the user's details added in watchlist of catalog item.I am trying to display the result in a table structure. Kindly help me to do the sameexpected result:result of below codecope snippet of mail script // G...
Resolved! Auto Assignment of Assigned to for sc_task
Hi Guys, We have built one catalog item and it has 5 tasks, once RITM is approved, tasks will create as per the custom workflow built for the specific catalog item.We need same 'assigned to' auto assignment for 'task 3' from 'task 1'. for ex: if 1s...
UIPolicy - for loggedin user is member of group
Hi I have 3 fields in problem table, if logged in user is member of Few groups then I need to remove mandatory for impacted business service field and readonly false to lob and impacted customer fields if not vise versa. for this I have written a UI...
Resolved! Set Short Description and Set field value on change
Hi All, I need to set short description, description, Source and Contact type value Onchange of a Category 2.For Ex: If Category 1 is Customer and Category 2 is subsequent call for registration Set Short Description, Description to text and Source (...
Session Expired (401) on Public Experience Pages
Hi, Looking at deploying an experience website, built with UI builder. We want the pubic please to have access to a variant of the home page. This works fine for authenticated users but not public ones. I have setup a variant that the public audien...
Resolved! Add the itil Role to Promote Major incident
I want to add the ITIL role to Promote major incident UI action. ITIL users are also able to see the promote UI action and they can promote the incident to Major incident. I have added in the condition but it is not working. new sn_major_inc_mgmt.Maj...
Resolved! How to Update a table record using a link in email notification
I have a need to update KB article using a link in email notification sent to itil users. Once the user clicks on the email link, it should updated the KB article with an expiry date of (current date + 1 year). How can this be set up? Please help!
Resolved! How can I automate catalog request using flow designer.
Hi all, I need to automate the creation of catalog request based on a condition in Flow Designer. The action "Create Request" in Flow Designer is not functional. Could I just create a record? Which table should I use to create a record so it will c...
Run as option not coming in flow designer
Hello experts,I have created a flow in flow designer and it is a flow consisting of 8 to 9 steps. Now i want to change the 'Run as' type of the flow which u get when u first create a flow but unfortunately is not coming after saving the flow or even ...
Resolved! When user replies to @mention email, can we document response in Activity stream/ Work Notes?
Currently, when users are mentioned in the work notes, they receive an email notification. Is there a way we can setup that when someone replies to the email, their response will document in the work notes?
Make field mandatory after submitting (incident)
Hi All,I have a field on the incident record that I want to make mandatory on form submitting.I created a client script (onSubmit):function onSubmit(){g_form.setMandatory('field_name', true);}when I'm submitting it's turning to mandatory but after a ...
How to make field mandatory in form and LIST View as well.
Hello Team, I have requirement when state == Inuse and substate == non then location has to be mandatory in form and also list view.How can I do it using client script or UI policy? Please help. @Gunjan Kiratkar @Mohith Devatte
How to configure Assignment_rules in flow design ?
The requirement is like they have created one flow for catalog item and provided Assignment rules for the catalog tasks we want to add those Assignment rules.How to add the assignment rules in the flow ?Please help me on the same.
Resolved! Duplicate emails are triggered for Request Item Closure
We have built one catalog item, and for that catalog item we have created the custom notification, when ever the RITM gets closed, the closure email will trigger to opened by and Requested for. Here the duplicate emails are triggered from sc_request ...
