Resolved! Variable should only be visible in the workspace but not in the portal. How to do it ?
Variable should only be visible in the workspace but not in the portal. How to do it ?
Forum Posts
Can a Non-admin push the update sets to Production instances ?
Here is some more clear explanation:We have a team A(non-admins) dedicated for Service Request Development, Once they completed their development work and closed their update sets, we (admin team) move the changes to Test and Prod.Is there a way team...
Request on behalf of user should see requested items in portal
Hello, I have a requirement that request on behalf of user and opened by user should be able to view the requested items in portal. For now, only requested for person is able to see requests.Can anyone help me with this?
How to configure ACL for Time Worked related list to display "New" button to add time for user with ITIL role?
i have recently deployed Time Worked related list on PROD, but the issue is it is only visible for Admin and not for non-admin users. Initially i thought it was ACL rule, but i created ACL rule for non-admin users as well (See below rules). Still i c...
Real Time use for Turnstile activity in workflow
Hi, Can any one give me real time use case for the Turnstile activity in workflow Thanks in advance.
Create a record in different tables based on catalog item
Is it possible to create a record to different tables based on the category that gets chosen on a form? Currently, I'm only able to create a record on a single table when I configure the record producers. I'd like the location of where the record get...
Resolved! User Criteria Not working for Specific Group
Hi I have requirement where the Catalog item should have the acces for only 2 specific groups, I have given those groups in Available for. But when I impersonate and check for the user who is not part of those Groups Still they can see this item and ...
Resolved! script error
Hi All, in my workflow there is an advanced script to do a few checks, but it keeps giving me an error. can someone point me in the right direction were to look ? org.mozilla.javascript.WrappedException: Wrapped ConversionError: The undefined value h...
Notifications for Additional Comments Added After Closure
Can anyone provide any insight on how to create a notification that will trigger when Addition Comments are added for a both active and inactive RITM? I have not problems with notifications in general. The part I'm having an issue with is to trigger ...
RITM stays active when change status to closed complete/cancel and add comment
Hi so this is the scenario:1. get into a catalog task of an open RITM.2. change the state to Closed complete or cancel*before saving the form...3.add free text to the Additional comment box*dont press on Post button4. now, save the form result:the RI...
Resolved! Multi row variable set
Hi Everyone, I have a requirement i want the value of mukti row variable set to be captured on a string field in native UI means backend form. Exampley i have a mrvs set on record producer i want the values of this variable set to be mapped to a stri...
Resolved! How to Change the Background Color for Priority in Incident for specific user only
How to Change the Background Color for Priority field in Incident, for specific user only Not for all userPlease find the screenshot Please help me on this
Resolved! Email Notification Sent to "Requested For" Variable
Hi, I am tasked with creating an email notification that will be sent out to an end user once their Request Item has been completed and I have not been successful. I have created a notification that will send once the Task in the workflow is complet...
Resolved! How to make the subcategory non-mandatory if has no dependent choices on category on a catalog item.
I have Category and subcategory fields on a Catalog item, both mandatory. Now i want to make the subcategory non-mandatory if it has no dependent choices.Can someone help me How to achieve this? In one of the posts i found the below on change client...
Empty user creation issue.
In our user table we found some empty user records created by as End user. without create access how the records got created those created by user have extra roles "Pa admin ,image admin "could please guide me how to troubleshot the issue .
