Hi,We have a table called u_support_case_management which extends the task table. When I link an Incident from the related list of the Support Case Management form, and then navigate to that particular Incident, the relationship is not working.It sho...
Hello, I'm still learning Flow Designer but I am unable to find any documentation on referencing the 'last successful run time' within the Flow (e.g. variable, script, etc.). I'd like to use this date/time as an input for incremental query. Is this s...
Hi, Example: function onChange(control, oldValue, newValue, isLoading) {if ( isLoading || newValue == '') {//If i write code here then it will execute on form loadreturn;}//If i write code here it will execute at onchange of field } My question is w...
Need to assign filter condition based on assigned to users.Only the part of assignment group should able to see the report.
Hello community leaders, What should be the prerequisite to configure the " Advaced work assignment(AWA) in servicenow? Is "Agent workspace" is needed for this? If nothing is needed for this, can you explain the steps(1 to 1) at high level to conf...
Hi,I am trying to create a Client Script for a Catalog Item where a Select Box choices are dependent on selection of other Select box options. What is the simplest way of achieving this? I was thinking of using OnChange client script. The Select Box ...
Hi,I am creating a Catalog Item. One of the field is Mobile Number. Can you please guide me how can I set up validation for the field. The requirement is that:It should start with +61The total number of digits (including the 61) should be 11. Thanks ...
Hello all, I am working on an existing service catalog in which I have added new fields. While testing, it was found that the data entered in those new fields while request submission are missing... This means... I raise a request.. check the REQ and...
Unable to create a record producer and below error while submitting the form. Below is the error. This is a wrong configuration for Record Producer Error Message Invalid insert Info Message At least one of flow, workflow or execution plan should be...
Can you think of any reason that a group is assigned the ITIL role should also be assigned the Problem Coordinator role? What if/any additional functionality does the Problem Coordinator role offer that is not covered by the ITIL role?
I'm unable to use the OOB Trigger Condition to create and send a survey to a user because the instance uses a couple of custom text fields to capture the name and email. I would love to change this but that's a different story. Has anyone used a Flow...
How to hide the "Preview this record" (i) icon for specific groups?
Hi Team, I need to find a way to run a report that shows me an average incident response time. There is no active SLA configured. Is there a way to find the response time without SLA?
Hi all, We got one requirement we need to add one field in list view which is not part of that table is it possible?if yes can anyone provide me the solution?In above scenario the table in screenshot is sysapproval_approver table & we need add the f...
Hi, Please some one help me on below issue i updated delivery time in catalog item, but it is not showing while ordering.
