Order Guide Not Submitting From Service Portal

[AP30]

We have an order guide that requires checking a "checkbox" variable to determine what catalog item (rule base) needs to kick off. When the variable is checked for one catalog item, we are able to submit however when all options (catalog items) are selected, the order guide does not submit.

How can i troubleshoot? I checked to see if this could be UI Policies or script, but nothing stands out.

Thank you.

[Dave_H]

Hi AP,

I was having the same issue with an order guide. I found the following:

https://community.servicenow.com/community?id=community_question&sys_id=0dcf3fef1bd97b00ada243f6fe4b...

What was causing our issue was that the date validation script was preventing our form from being submitted. Disabling the validation script made the issue go away. 

In your case I'd probably check if there are any date or date/time fields on your form and then test by disabling the validation scripts to see if the problem goes away.

Dave