Org unit Creation

[LoveA]

Hi guys, how do I create additional Organizational Unit in ServiceNow that will be visible in Incident and Problem management?

[Dr Atul G- LNG · Accepted solution]

Hi @LoveA 

Interesting case. What I can suggest is this:
There isn’t a specific field available for this use case, but one possible approach is to create a new Business Unit (BU) and apply a tag to it. Then, on the Incident/Problem form, you can add a reference qualifier that filters records based on the matching tag.

This solution aligns more from a process perspective.

[SANDEEP DUTTA]

Hi @LoveA ,

May i know the purpose? is it for creating a hierarchy for escalation?

[LoveA]

Sure. Our company has undergone a split, effectively resulting in the creation of a new entity. Some staff members have been transitioned to this new company; however, they are still using the same systems, including ServiceNow.

The objective now is to migrate these users to a new organizational unit to ensure a clear separation of operations between the old and new companies. The ITSM processes will still be monitored by the old company as well as catering for the cost of user licenses. 

[Dr Atul G- LNG · Accepted solution]

Hi @LoveA 

Interesting case. What I can suggest is this:
There isn’t a specific field available for this use case, but one possible approach is to create a new Business Unit (BU) and apply a tag to it. Then, on the Incident/Problem form, you can add a reference qualifier that filters records based on the matching tag.

This solution aligns more from a process perspective.

[LoveA · Accepted solution]

Sure, will definitely give that a try. The long-term solution will be to request for the creation of a new "Company".  I am most grateful for the support.