parallel group /user approvals are not working in Flow designer

[haranath jivvi]

Hi Team,

We are working on multiple parallel approvals on user and group level in Flow designer, but it is not working as expected.

We can be able to display multiple groups in parallel but when we approved one user in particular group then another group users showing not required approvals.

Required solution in flow designer.

[Abhay Kumar1]

@haranath jivvi I am aware about a kb:KB0994747 which says about issue on Tokyo, please check if it helps and your platform is on Tokyo.

[Amit Gujarathi]

HI @haranath jivvi ,
I trust you are doing great.

Here's a step-by-step solution to address the issue you mentioned:

1. Parallel Approvals Setup:

   • In the Flow Designer, use the "Parallel Processing" action to handle multiple approval actions simultaneously.
   • Within the Parallel Processing action, add individual "Approval" actions for each group or user you want to handle.

2. Approval Configuration:

   • For each Approval action, ensure that you have correctly set the "Approval For" field to either "User" or "Group" based on your requirement.
   • Ensure that the "Approval Criteria" is set up correctly. If you want all users in a group to approve, set the criteria to "All". If only one approval is required from the group, set it to "Any".

3. Handling Approvals:

   • After the Parallel Processing action, use a "Decision" action to check the results of the parallel approvals.
   • For each branch of the Decision action, check the "Approval Result" of each Approval action. This will allow you to handle different scenarios, such as if one group approves but another doesn't.

4. Addressing the Issue:

   • Based on your description, it seems there might be a misconfiguration in the approval criteria or in the way the approval results are being checked.
   • Ensure that the approval for one group or user is not affecting the approval status of another group or user. This can be achieved by correctly setting up the "Approval Criteria" and checking the "Approval Result" separately for each group or user.

5. Final Steps:

   • Once you've set up the approvals and decisions correctly, ensure that the subsequent actions in your flow are based on the combined results of all the parallel approvals.
   • Test the flow thoroughly with different scenarios to ensure that it works as expected.

[haranath jivvi]

Hi @Amit Gujarathi & @Abhay Kumar1 

Thank you for reply!

I have followed the above procedure and KB articles mentioned but no luck.

I have attached the following screenshot for your reference. could you please guide me.

could you please help us with the solution or work around.

[haranath jivvi]

Hi All,

I have achieved this calling workflow in Flow designer. It is working as expected. If anybody looking for similar solution i can help them out.