Hi Ya,
Create the common variables in a variable set and include the variable set on the order guide and all catalog items that can be selected in the order guide. In the variable set you need to create an onload client script with UI Type set to "All" so it runs on both platform and Service Portal. Should look something like this:
function onLoad() {
if (window === null) {
// check if we are in an order guide using the g_service_catalog api for Service Portal and Mobile
var isOrderGuide = g_service_catalog.isOrderGuide();
if (isOrderGuide) {
//call function to hide the fields on the catalog items if this is an order guide.
hideVariables();
}
}
else {
var item = gel("current_item");
var guide = gel("sysparm_guide");
if (item != null && guide != null && item.value != guide.value) {
hideVariables();
}
}
function hideVariables(){
g_form.setDisplay('your_var1',false);
g_form.setMandatory('your_var2',false);
g_form.setDisplay('your_var2',false);
}
}On the order guide tick "Cascade variables" option which will copy the value of the data captured in the order guide down to the Service Catalogue items
That should now hide the variables, when displayed within an order guide. More information can be found about cascading variables at the following link - Cascade an order guide variable
Let me know how you get along.
Brent
P.S. If my suggestion helped then please mark as helpful and/or correct so other community members can benefit from this information.
Brent,
This worked like a champ. I did however have to change:
var item = gel("current_item");
var guide = gel("sysparm_guide");
to
var item = g_form.getControl('current_item');
var guide = g_form.getControl('sysparm_guide');
I check all "Applies" items. See screenshot. Can you see an reason this will cause an issue?
