payloads issue

[Saib1]

Hi All ,

We are getting the payload from third part and getting the incidents updated. Below i see the Payloads come and did not have task and State - Error. 

Do anyone know why it happens and where to check the issue will persist

API Response 

{"error":"Incident was not updated. Some internal error occurred.","eventID":"APP14799.2022-11-15T16:09:58.279","eventType":"IncidentUpdateEvent","code":400}

[Ankur Bawiskar]

@Saib1 

you need to first understand how the integration works and where is the script written.

then only you can debug further.