Playing a sound file when a ticket is assigned to your group

[clivebushell]

Hi,

My service desk would like a sound to play when a ticket is assigned to their resolver group, is there away to do this, I have located this information - Customize the Connect audio notification sound which seems to cover   - Audio file to play to notify users of new messages, support conversation transfers and @mentions in Connect. But not when a ticket is assigned to a resolver group.

Is there any way of making this happen?

Many thanks

Clive

[Archana13]

Hi Clive,

Let me know if you are able to find solution for this problem. It will help me to resolve our issue.

[clivebushell]

I'm afraid I could not find anything easy, so left it as an idea, if you get any where I would love to know how you do.

[Archana13]

Hi Clive,

Thanks for your response.

At last after multiple search, I am able to make this sound by creating New portal page and created Sound widget to play sound when Criteria is true.

But we need to keep this portal page open at any point of time on Machine which will be connected with Big screen.

Archana.

[ryan_pope]

Can you share the widget you created for this? I have a recordWatch running the way I want, but I'm struggle to get it to actually play a sound. I would love to see how you accomplished it!