Populate the catalog item Variable label and values in RITM description

Somujit1 · ‎05-23-2023

Hi,

Is there a way I can define in the Flow designer, to display the variable label and filled in values on the RITM Description field for the catalog item being requested

I created a RITM Update record action in the flow to update the Description where it gives me option to select values using data pill and also shows a script option.

I have written the below script which return the variable values as comma separated.

However I am not able return the variable label and display it in line break format

------------

var ritmSysId = fd_data.trigger.ritm.sys_id;

var rec = new GlideRecord('sc_req_item');

rec.get(ritmSysId);

var variableValue= rec.variables.getElements();

return variableValue;

---------------

Any suggestions on how to get the Variable label display values and display in sequence

Ankur Bawiskar · ‎05-23-2023

@Somujit1

Glad to know.

Yes you can but for that you need to enhance the script and check if the value is not false

something like this

var ritmSysId = fd_data.trigger.ritm.sys_id;

var ritm = new GlideRecord('sc_req_item');
ritm.get(ritmSysId);

var arr = [];
var variables = ritm.variables.getElements();
for (var i=0;i<variables.length;i++) {
var question = variables[i].getQuestion();
var label = question.getLabel();
var value = question.getDisplayValue();
if(label != '' && value != '' && value != 'false'){
arr.push(label + " - " + value);
}
}
return arr.join('\n');

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎05-23-2023

@Somujit1

Please mark my response as correct and close the thread.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Aaviii · ‎03-16-2025

Hi @Ankur Bawiskar It is giving me below error

Somujit1 · ‎06-06-2023

@Ankur Bawiskar , I have a Additional Info variable in my catalog item. Using the above script it is returning the defined variable labels and their values.

Is there a way I can modify the script to display the Additional Info variable to be displayed as 'Details - <value>' at the end of all other variable labels and their values in the RITM description field

Thanks in advance.

Somujit

Ankur Bawiskar · ‎06-06-2023

@Somujit1

so you don't want the Label - {Value} format?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Somujit1 · ‎06-06-2023

@Ankur Bawiskar in the catalog item i have below variables -

1. Type of Request

2. Application Name

3. Requested Date

4. Provide more details related to your request

In the RITM description, it needs to display as below

Type of Request - <value>

Application Name - <value>

Requested Date - <value>

Details - <value> (instead of the actual variable label name for #4)