Populate the catalog item Variable label and values in RITM description

[Somujit1]

Hi,

Is there a way I can define in the Flow designer, to display the variable label and filled in values on the RITM Description field for the catalog item being requested 

I created a RITM Update record action in the flow to update the Description where it gives me option to select values using data pill and also shows a script option.

I have written the below script which return the variable values as comma separated.

However I am not able return the variable label and display it in line break format

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var ritmSysId = fd_data.trigger.ritm.sys_id;

var rec = new GlideRecord('sc_req_item');

rec.get(ritmSysId);

var variableValue= rec.variables.getElements();

return variableValue;

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Any suggestions on how to get the Variable label display values and display in sequence

[Ankur Bawiskar]

@Somujit1 

Please mark my response as correct and close the thread.

[Aaviii]

Hi @Ankur Bawiskar  It is giving me below error

[Somujit1]

@Ankur Bawiskar , I have a Additional Info variable in my catalog item. Using the above script it is returning the defined variable labels and their values.

Is there a way I can modify the script to display the Additional Info variable to be displayed as 'Details - <value>' at the end of all other variable labels and their values in the RITM description field

Thanks in advance.

Somujit

[Ankur Bawiskar]

@Somujit1 

so you don't want the Label - {Value} format?

[Somujit1]

@Ankur Bawiskar  in the catalog item i have below variables -

1. Type of Request

2. Application Name

3. Requested Date

4. Provide more details related to your request

In the RITM description, it needs to display as below

Type of Request - <value>

Application Name - <value>

Requested Date - <value>

Details - <value> (instead of the actual variable label name for #4)