Populate the catalog item Variable label and values in RITM description

Somujit1 · ‎05-23-2023

Hi,

Is there a way I can define in the Flow designer, to display the variable label and filled in values on the RITM Description field for the catalog item being requested

I created a RITM Update record action in the flow to update the Description where it gives me option to select values using data pill and also shows a script option.

I have written the below script which return the variable values as comma separated.

However I am not able return the variable label and display it in line break format

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var ritmSysId = fd_data.trigger.ritm.sys_id;

var rec = new GlideRecord('sc_req_item');

rec.get(ritmSysId);

var variableValue= rec.variables.getElements();

return variableValue;

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Any suggestions on how to get the Variable label display values and display in sequence

Ankur Bawiskar · ‎05-23-2023

@Somujit1

Glad to know.

Yes you can but for that you need to enhance the script and check if the value is not false

something like this

var ritmSysId = fd_data.trigger.ritm.sys_id;

var ritm = new GlideRecord('sc_req_item');
ritm.get(ritmSysId);

var arr = [];
var variables = ritm.variables.getElements();
for (var i=0;i<variables.length;i++) {
var question = variables[i].getQuestion();
var label = question.getLabel();
var value = question.getDisplayValue();
if(label != '' && value != '' && value != 'false'){
arr.push(label + " - " + value);
}
}
return arr.join('\n');

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎06-06-2023

@Somujit1

yes that's possible

just use if statement and when that variable is being iterated replace the label

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader