Populate values in journal field

neharao · ‎05-03-2017

Hi all,

I have a requirement where i need to populate the CI ´s from Affected CIs tab into the journal field (Additional comments) . Please find the screen shot below.

Kindly let me know how to proceed on this.

Thanks,

Neha

sachin_namjoshi · ‎05-04-2017

Please use below script in your business rule.

var aff = new GlideRecord('task_ci');

aff.addQuery('task',current.sys_id);

aff.query();

gs.log("No of records " + aff.getRowCount());

while(aff.next()){

current.work_notes = aff.ci_item.getDisplayValue();

//current.update();

}

View solution in original post

neharao · ‎05-05-2017

Hi Sachin,

Thanks a lot. That worked

Thanks,

Neha

neharao · ‎05-13-2017

Hi all,

I have one more question to the above posted question. Now that the script works fine and affected CIs are added to the work_notes field. I have written this on 'Insert' and 'update' Business rule. But this is working when i change something on the field and save the form. For example: when i change the 'state' field on change request and save the form this works fine. I want it to be added to Work_notes field when i save the form.

Kindly guide me on this.

Thanks,

Neha