Portal shortcut opening within frame

[VL10]

I have a question regarding the favorite for "Self Service - Switch to Portal" when clicked from the Main App View.

How do we prevent it from opening in a new tab, but open within the same tab, with the favorites still pinned on the left?

[Riya Verma]

Hi @VL10 ,

Hope you are doing great.

To ensure that the portal opens within the same tab while keeping the favorites pinned on the left, use UI script. A UI Script allows us to modify the behavior of the user interface elements in ServiceNow.

Reference code:

To implement this code, follow these steps:

1. Create a new UI Script record 
2. In the "Script" field, use below code:.

function onLoad() {
    // Get the 'Self Service - Switch to Portal' favorite element
    var favoriteElement = document.getElementById('sys_app_sidebar_self_service_switch_to_portal');

    // Add an event listener to override the default behavior
    favoriteElement.addEventListener('click', function(event) {
        event.preventDefault(); // Prevent the default action of opening in a new tab
        window.location.href = '/sp'; // Replace '/sp' with the correct URL of your portal if different

        // Optionally, you can update the favorite's active state to reflect the change
        favoriteElement.classList.add('active'); // Add the 'active' class to highlight the favorite

        // You may need to refresh the left navigation pane to ensure the changes are reflected
        // Add the following line if necessary:
        // top.gsftNav.refreshNavigator();
    });
}
​

• Save the UI Script record.
• Navigate to the "Main App View" or the corresponding UI page where the favorite is located.
• Edit the UI page and add the UI Script record you created in the previous step to the "Client Scripts" related list.
• Save the UI page changes.

[VL10]

Thank you for your reply.  While this may work I don't think code is required.

Standard bookmark users:  https://INSTANCE.service-now.com/itsm?sysparm_stack=no

However using this will allow it to open within the frame:
https://INSTANCE.service-now.com/now/nav/ui/classic/params/target/itsm%3Fsysparm_stack%3Dno

Perhaps we can edit the link within the bookmark table to do the job?